Sales Process Specialist

2 weeks ago

Shah Alam, Malaysia Atlas Copco (Malaysia) Sdn. Bhd. Full time

**Sales Process Specialist**:

- Functional area: Sales- Country: Malaysia- City: Shah Alam- Company name: Atlas Copco (Malaysia) Sdn. Bhd.- Date of posting: May 23, 2024Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

**Join us on our journey for a better tomorrow.**

The Specialty Rental Division is seeking a detail-oriented and results-driven Sales Process Specialist to join our team managing the South-East Asia region.

This position will be based in Kuala Lumpur, Malaysia and will report to the Business Line Manager - Sales & Marketing

**Mission**

Your mission will be** **to optimizing our sales procedures and ensuring efficiency and effectiveness across all stages of the sales cycle. You will also be our CRM Specialist (Salesforce)

You will be responsible for managing and optimizing our CRM platform to support our Sales, Marketing, and customer service initiatives.

**Key Responsibilities**:
**Sales process**

The responsibilities will include as below.
- Analyse current sales processes and identify areas for improvement.
- Develop and implement strategies to streamline sales procedures and enhance productivity.
- Collaborate with cross-functional teams to gather feedback and insights on sales processes.
- Create and maintain documentation of sales processes, including workflows, guidelines, and best practices.
- Train sales teams on new processes and provide ongoing support and guidance.
- Monitor sales performance metrics and KPIs to track progress and identify opportunities for optimization.
- Conduct regular reviews and audits to ensure compliance with established procedures and standards.
- Proactively identify issues or bottlenecks in the sales pipeline and propose solutions to address them.
- Stay updated on industry trends and best practices in sales process optimization.

**CRM**

The responsibilities will include as below.
- Configure, customize, and maintain our Salesforce platform to meet the needs of our organization.
- Collaborate with stakeholders to gather requirements and translate them into Salesforce solutions.
- Develop and implement automation processes, workflows, and custom objects to streamline business operations.
- Manage user roles, profiles, permissions, and security settings to ensure data integrity and compliance with company policies.
- Create and maintain custom reports and dashboards to track key performance metrics and provide insights to stakeholders.
- Provide training and support to users on Salesforce functionality and best practices.
- Stay updated on new Salesforce features and functionalities and recommend enhancements to improve system performance and usability.
- Troubleshoot and resolve issues related to Salesforce configuration, integration, and data management.

**Requirement**
- Bachelor’s degree in marketing, Digital Marketing, Communications, or equivalent
- 3-5 years of experience in managing sales process (digital and traditional) in a corporate, or agency environment being technology savvy
- Passionate and having thorough understanding of B2B and B2C sales process.
- You have a structured, independent way of working.
- Data driven and analytical.
- Experience using analytics software will be a plus.
- Excellent written and verbal communication skills.
- Ability to work in a fast-paced environment.
- Multi-tasking and time-management skills, with the ability to prioritize tasks.
- Highly organized and detail oriented.

**Your personality requirements**
- A customer centric individual who understands customers’ needs and seeks to fulfill or exceed expectations.
- A team player and natural diplomat who interacts and unites team members, customers, all stakeholders.
- A methodic and structured achiever who can plan, organize, prioritize, assess, adapt and deliver the promise.
- A resilient person who can cope with change in an ever faster moving digital landscape and who can spread this attitude of self-sufficiency.
- An innovative “there is always a better way" person with a positive, flexible, and responsive mindset who embraces and promotes the digital transformation (regardless of age)

**Diverse by nature and inclusive by choice**
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

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