Customer Service Executive

7 days ago


Johor, Malaysia Gratitude Inc. Full time

**Role**:Customer Success Specialist

**Timings**:Rotational Shifts (Permanent)

**Industry**:BPO

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Customer Service

**Process**:Voice

Key Skills: Inbound BPO BPO Voice Process BPO Skills BPO industry BPO Hiring BPO Call center International BPO BPO/ITES bpo BPO call centre BPO Experience
- Customer Service Executive (Mandarin Speakers)

Your role in the company:
Handling all inbound calls pertaining to customer general inquiries, complaints, comments, feedbacks, and other raising issue related to the company's products.

Respond to customer queries in a timely and accurate way.

Manage customers' expectations.

To exceed customers expectation in terms of customer service & accurate information

Work in a team to achieve the required KPI elements and SLA

**Requirements**:
Required language(s): Fluent in Mandarin & English.

Ability to craft messages in a concise, chat format rather than paragraph form.

Must be able to work varied shifts, weekends, and holidays

Additional Allowances: KPI and Agent Allowance.

Basic Salary:
RM3000 - RM4500

KPI allowance & other allowances are provided as well.
- *How to Apply**:

- *Note**: This is an excellent opportunity for individuals looking to contribute to a dynamic team and enhance their career in content moderation. We look forward to welcoming a motivated and skilled professional to our team.

FullTime, #CustomerService, #Sales, #BPO, #BusinessProcessOutsourcing, #CallCenter, #ContactCenter, #CareerGrowth, #Promotion, #KualaLumpur, #Selangor, #Johor #Sabah #Sarawah #CustomerSuccessSpecalist #EastMalaysia #Penang #AirlineIndustry #SocialMedia



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