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Key Account Manager

2 months ago

Kuala Lumpur, Malaysia Momos Full time

**Overview**

Momos is a rapidly growing company with its headquarters in Singapore and the United States. As part of our company's growth strategy, we are actively expanding our operations in the APAC region. Our main mission is to lead the digital transformation of the Food and Beverage (F&B) industry by offering a comprehensive Customer Retention Platform for Restaurants worldwide. By leveraging data from various channels such as food delivery, social media, and discovery platforms, we empower restaurants to maximise their business potential and achieve growth.

At Momos, our core principle is putting restaurants at the forefront of everything we do. Since day one, we have embedded the valuable feedback and input from our restaurant partners into our company culture and product design. This collaborative approach has been instrumental in creating a solution that truly meets the needs of the F&B industry. Today, we are proud to be trusted by over 2000 restaurants globally. If you have a passion for food and want to work for a mission-driven company that is actively shaping the future of the F&B industry, we would be thrilled to have you join our team.

**3 KEY KPIs**:

- **Conversion (from trial to paying subscription)**:

- **Retention (Gross & Net Retention Rate) of Clientele**:

- **Upsell**

**The day-to-day**:

- **Clientele Management & Product Adoption**:

- Develop and sustain relationships with key clientele; to manage a portfolio of key accounts consisting of medium to large enterprises across APAC region
- Develop a trusting relationship with decision makers/ senior leaders within each account and drive high product adoption/ engagement to ensure high trial to paying conversion, high retention & renewal rates, and potential upsell
- **Thought Partner**: Identify and understand in detail the business goals and challenges of our clients thoroughly and be able to ideate and prepare strategic business reviews and customised solutions on how Momos can help solve them
- **Voice of Customer**:Being an effective, and accurate yet strategic voice of our customers to contribute to Momos’ product development in alignment with overall business growth
- **Service-led Growth**:Address, accommodate, and most importantly play a vital role in helping to resolve key clients’ concerns and potential issues faced in navigating Momos, being both prompt and professional
- **Internal Collaborator**: To communicate and collaborate effectively with internal teams (product, engineering, marketing, and most frequently with customer success & sales teams) to ensure that the objectives of the client are met

**Requirements**:

- At least 3-4 years in account management or business development in Marketplace, eCommerce, or other B2B platforms - **AM / BD** **experience in B2B SaaS is preferred**:

- Managed portfolio of enterprise accounts comprising of the largest brands in various industries, with proven track record in driving strategic conversations with senior management/ decision makers
- Has a “hunter” mentality though role is more inclined towards “farming”, with demonstrated strong negotiation skills
- Strong communication and interpersonal skills with aptitude towards building relationships with professionals across customers’ organisational
- Both a team player in contributing to team initiatives while being excellent at working independently to drive results

**Benefits**
- Private Health Insurance
- Paid Time Off

**Cultural Values**
- Mission-driven and fast-paced, entrepreneurial environment.
- A collaborative and flat company culture.
- Comprehensive private health insurance.
- Discretionary trips to our offices across the globe, with global travel medical insurance (when it’s safe to travel).
- Cross-cultural team bonding/networking.
- Love Food? Join our Team

**Equal Opportunity**

Momos is an equal opportunity workplace where we embrace diversity and different cultures. We started as an international Company, and know that building an organization with different experiences, thoughts and opinions allows our team to grow and excel.

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