Key Account Manager

6 months ago


Kuala Lumpur, Malaysia HRBEST CONSULTING Full time

Our Client is a reputable MNC company, dedicated to delivering an efficient and effective global supply solution platform designed for business partners: With a strong commitment to global sourcing, retail trade services, customer marketing, and quality assurance, our client provides a single point of access to more than 6,000 suppliers across the world, as well as the product distribution and transportation resources to extend your brand locally, regionally or globally.

The Key Account Manager (KAM) is responsible for managing commercial relationships with major retail (O2O) and/or distribution customers. The job description for this role is not limited to the following responsibilities:
**What will you be doing**:

- Identify, develop, and contract in product supply delivery relationships with key customers.
- Understand customer needs and requirements and develop tailored solutions to meet these needs.
- Negotiate contracts and pricing with customers to ensure mutual benefit and profitability.
- Manage annual negotiations, including trading terms and conditions, to facilitate sales agreements and achieve targeted margins.
- Develop and maintain strong relationships with key customers through regular communication and meetings.
- Collaborate with internal cross-functional teams (sales, marketing, supply chain, etc.) to ensure internal and customer needs are met.
- Monitor and analyse market trends and customer purchasing behaviour to identify new sales opportunities.
- Provide regular reporting and analysis on key account performance and market trends.
- Attend trade shows and events to network and build relationships with customers and industry stakeholders.
- Develop and implement customer strategies and supporting processes for LeasAsia customers, including GTM, sales strategies and business planning.
- Develop and implement initiatives that ensure collaboration, efficiency gains, engagement and loyalty with our customers whilst being commercially viable.
- Set and manage annual planning sessions with customers and quarterly reviews.
- Manage and monitor execution performance range, promotion, availability, pricing, share of shelf, etc. and ensure issues are quickly resolved by the team.
- Develop deep insights and actionable recommendations from post-evaluation analyses and incorporate into customer strategies.
- Develop, monitor and recommend improvement initiatives on business processes, customer services and new techniques (category management, scanning, etc.)

**Experience and Job Fit**:

- Bachelor's degree in a relevant field, such as business, marketing, or sales.
- Several years of experience in key account management in the FMCG industry involving retail is required.
- Strong interpersonal and communication skills, with the ability to build and maintain strong relationships with customers and internal stakeholders.
- Strong negotiation skills and the ability to influence decision-makers.
- Excellent organizational and time-management skills.
- Ability to analyse data and market trends to identify new sales opportunities.
- Strong commercial awareness and business acumen.
- Ability to work independently.
- Being a culture ambassador for the business.

Pay: RM7,000.00 - RM12,000.00 per month

**Benefits**:

- Maternity leave
- Parental leave
- Professional development

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Key Account Management in FMCG or retail set up: 5 years (required)

**Language**:

- English (preferred)

Willingness to travel:

- 75% (required)


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