Channel Key Account Manager
4 months ago
Position Summary
To implement an integrated key account management process between Samsung and the Telco key accounts.
Role and Responsibilities
Key Focus
- To implement an integrated key account management process between Samsung and the Telco key accounts.
- To build a strong working relationship with internal (PMs & other functional divisions) and external stakeholders to ensure better access of opportunities within these key accounts.
- Drive sales growth through solutions and cross selling of Samsung dedicated products (Enterprise Edition Model, Rugged, Knox).
Account Management
- Identify key accounts based on customer mapping and segmentation.
- Relationship development and management with key individuals and top decision makers at the partner firm.
- Represents a knowledgeable, efficient, and professional image of our company by handling business in a respectful and professional demeanor.
- Requires a deep understanding of the partner firm’s business, systems and processes especially in areas concerning product usage and capabilities.
- Address customer concerns and ensure the resolution of issues in a timely manner, with follow-up when appropriate.
- Develop & implement sales plan, presentations, proposals and contact reports.
- Proactively conduct needs finding and review sessions with all stakeholders on a regular basis to review service needs and usage trends.
- Provide reports and analysis as required to generate creative solutions to maximize sales & profits.
- Be the bridge between the Samsung and our partner firm in finding and proposing cross selling opportunities.
- Be responsible for building customer loyalty and ultimately developing advocates within these accounts.
LI-SME #LI-MidSenior
Skills and Qualifications
- Minimum 5 years experience in related industry.
- The ability to chase new sales opportunities with aptitude to grow and foster these relationships into an ongoing partnership
- An ability to work autonomously, as part of a team, but also to pro actively add to the strong company culture
- Bachelor’s degree preferred.
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