Key Account Manager

4 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Reckitt Benckiser LLC Full time
Key Account Manager

We are Reckitt, home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.

Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Our Sales teams help to deliver Reckitt's purpose by building shared success with our customers, making access to the highest quality hygiene, wellness, and nourishment possible in-stores and online.

About the role

Step into the role of Key Account Manager at Reckitt, where your mastery of relationship-building and strategic partnering with major national trade players will be fundamental in delivering health, hygiene, and nutrition products to consumers. In this dynamic position, you'll be at the forefront of crafting and realising joint business plans, balancing customer success with our own growth.

Your responsibilities
  • Develop and manage customer relationships with buyers; contribute to customer strategy ensuring local Reckitt business objectives are achieved.
  • Achieve / exceed all key sales measures and targets for the national account (NR, COP, NWC and trade spend).
  • Work in close partnership with brand and trade marketing to ensure development and implementation of customer category strategy and best in class 4P execution.
  • Partner with Demand Planning to ensure Customer Service levels are met/exceeded.
  • Work with Trade Marketing Managers to develop plans to drive category/trade business plans; work with field sales to manage customers as key stakeholders.
  • Develop promotional strategy in customers, and promotional execution (including trade budget management, range and space optimization).
  • Manage customer negotiations in relation to Reckitt commercial strategy and customers trading terms.
  • Identify opportunities for efficiency and profitability and overall improvement in the management of categories.
The experience we're looking for
  • Experience in the FMCG industry with at least 7 years of Sales Experience with key international accounts.
  • Bachelors degree in Business, Marketing or any relevant degree.
  • Tenacious and resilient, driven to achieve even when faced with obstacles.
  • Leadership and interpersonal skills capable of building strong working relationships and influencing customers and internal teams.
  • Strong commercial understanding of business issues/opportunities.
  • Strong analytical skills with ability to develop strategies, tactics, and measurable implementation.
The skills for success

Key Account Management, Ecommerce, Analysing sales data, Leadership skills, Consumer Insights, Shopper Insights, Category Analysis, Collaboration and partnership skills, Influencing, Consultative Selling, Customer strategy, Channel strategy, Sales strategy development, Product planning, Business acumen, commercial acumen, Sales negotiation, P&L Management, Strategy Execution, Operational Excellence.

What we offer

With inclusion at the heart of everything we do, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans, we offer the opportunity to save and share in Reckitt's potential future successes.

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.

All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

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