Key Account Manager

1 week ago


Kuala Lumpur, Malaysia DHL Full time

We are currently seeking a Key Account Manager to join DHL eCommerce Malaysia

The Key Account Manager will be responsible for leading the geographic profitability development of designated Key Accounts & Partners (3PVs, Market Places) through positioning DHL as a strategic business partner, and delivering agreed programs & revenue targets, through a team drawn from across the DHL network.
- Essential Duties and Responsibilities_

Customers (external)
- Identify, establish and manage multi-tier relationships across customer and DHL organizations to ensure a long-term business partnership and achievement of corporate goals
- Build and maintain executive relationships within the designated Key Accounts (Local as well as Multi-National) customer accounts and Partners
- Provide customer oriented service at all times relating to specific sales and customer expectation issues
- Provide customer account revenue and activity reporting, as required by the Management team
- Participate in and contribute to the development of strategies and approaches to maintain, protect, improve and grow account sales & portfolio
- Keep current and provide account strategy in line with country level business plans, ensuring profitable revenue growth
- Provide country inputs to the development of account strategies
- Implement agreed account sales and customer acquisition strategies set by the regional account team, ensuring targeted revenue and profitability levels are in line with agreed business plans
- Drive sales improvement through regionally harmonized processes
- Contribute to the regional bidding or RFQ process when requested

Communication
- Develop a working relationship with the relevant support sections e.g. GKAM Support Group, Operations to ensure they are kept up to date with all issues relating to the GKAM Customer accounts
- Represent the customer in the solution/service development process, ensuring clear communication of customer expectations and requirements
- Work together to strategically improve the overall competitive advantage of the customer, and maximize the customer’s life time value to DHL

Sales/Customer Account Development - Planning and Follow Up
- Formulate a personal sales plan that incorporates initiatives for identifying and gaining new business prospects and maximizes growth within the existing account base so that the required account sales results are achieved
- Develop and implement a strategy to promote DHL programs and solutions to the assigned list of customer accounts
- Implement global and regional account acquisition / development approaches and platforms
- Display strong skills in global customer analysis to ensure that all customer requirements are being fulfilled
- Manage and co-ordinate the agreed account initiatives, activities and programs to retain and grow ongoing revenue and profit contributions
- Develop plans to deny competitor penetration into the accounts
- Co-ordinate the development and delivery of services and solutions that provide consistency and reusability to enable customers to achieve their corporate objectives and gain competitive advantage through DHL

Margins/Profitability Assurance
- Establish and implement a pricing review timetable that ensures improving margins from designated accounts
- Adhere to regional standards on profit margins and discount guidelines
- Ensure all customer agreements are cost sensitive to ensure a suggested minimum pricing tariff is set and adhered too. Any deviations from this tariff requires management agreement and justification
- Desired Skills / Qualifications_
- 5 years corporate consultative / solution based sales experience in a service-related industry
- Experience in managing and developing large & complex accounts
- Experience in DHL network
- Minimum Educational Qualification_
- Degree in Business (or related discipline)


  • Key Account Manager

    2 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia PST Full time

    • Develop and maintain strong relationships with key clients • Develop and implement strategic account plans • Regular communication with key accounts to monitor health of the account • Negotiate contracts, pricing, and terms. • Provide timely and accurate reporting on key account performance, sales forecasts, and market insights to management and...

  • Key Account Manager

    5 days ago


    Kuala Lumpur, Malaysia One Allianz Consortium Sdn Bhd Full time

    Manage a portfolio of key accounts and corporates to ensure customer retention and maximize output from key account portfolio. - Support the Sales Director in sales strategies, targets and sales performance so that profitability, growth and revenue targets are met or exceeded for corporate customers - Build strong and effective account management...

  • Key Account Manager

    2 weeks ago


    Kuala Lumpur, Malaysia One Allianz Consortium Sdn Bhd Full time

    **WANTED**: Highly Motivated, Communicative And Skilled Key Account Manager To Help Us & Our Awesome Clients Succeed Even Further **About the Company.** As be a part of ONE ALLIANZ CONSORTIUM's employee, you will be enjoying the following: - Basic Salary (per month) + Commissions - Lifestyle Incentive (Hotel, Flight, Food, Personal Entertainment) -...

  • Key Account Manager

    2 weeks ago


    Kuala Lumpur, Malaysia Wanderlust + Co Full time

    Hello from Team W+Co! We are responsible for sharing the Wanderlust + Co story around the world. Whether it's speaking to media and bloggers, retail or wholesale consumers, industry commentators or the fashion community, we are the voice of Wanderlust + Co. We're a fast growing, high-energy team with a passion for people, places and stories.As the Key...

  • Key Account Management

    23 hours ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Lazada Full time

    Lazada Federal Territory of Kuala Lumpur, MalaysiaKey Account Management - Digital GoodsLazada's Key Account Managers work alongside Category Managers to identify sales opportunities and cultivate seller relationships. You will work across Lazada's various departments, ensuring sellers can run their businesses smoothly and effectively on our platform. You...

  • Key Account Manager

    4 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Yee Lee Group Full time

    Direct message the job poster from Yee Lee GroupTalent Acquisition Specialist at Yee Lee Group | Connecting Top Talent with Leading Brands | Explore Exciting Career Opportunities at link belowJoin Yee Lee Trading – One of Malaysia's Largest FMCG DistributorsAre you a results-driven Key Account professional with a passion for modern trade? We are looking...

  • Key Account Manager

    4 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia BSI Companies Full time

    Key ResponsibilitiesWork with customers to achieve assigned sales targets for profitable sales volume and strategic objectives in assigned accounts.Develop and manage relationships with targeted accounts and their business leaders to ensure BSI is in a good position to win new business and/or maintain and grow existing business.Prospect and pursue new...

  • Key Account Manager

    1 week ago


    Kuala Lumpur, Malaysia Haleon Full time

    Join Us at Haleon: A New Era in Consumer Health - Hello. We’re Haleon. A new world-leading consumer health company, shaped by all who join us. Together, we’re improving everyday health for billions of people. Our global portfolio of category-leading brands, including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum, is driven by deep...

  • Key Account Manager

    5 days ago


    Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time

    **Position: Key Account Manager( Work from Home)** **Tenure: 1 year contract (Potential for Permanent Conversion)** **Working Mode: Remote** **Salary : RM 4500 - RM 6000** **Responsibilities** - Sourcing and developing new client leads. - Drive new account sales by demonstrating the benefits of the company’s products and services. - Introduce new...

  • Key Account Manager

    4 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia bioM?rieux BV Full time

    Job DescriptionThe PositionArea of Coverage: East Malaysia - SarawakSectors: Cross Sectors of Public & Private HealthcareTA: Fertility, Contraceptive, Post Partum InterventionBecoming a founding member of Organon Malaysia's Woman's Health Team focused on unlocking the potential of the existing portfolio and the future Organon...

  • Key Account Manager

    1 week ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Amgen Inc. (IR) Full time

    Key Account Manager - HematologyKey Account Manager - HematologyApply remote type Field Worker locations Malaysia - Kuala Lumpur time type Full time posted on Posted Yesterday job requisition id R-209651Career CategorySalesJob DescriptionHOW MIGHT YOU DEFY IMAGINATION?Amgen is one of the world's leading independent biotechnology companies. For over 4...

  • Key Account Manager

    11 hours ago


    Kuala Lumpur, Kuala Lumpur, Malaysia bioM?rieux BV Full time

    Job DescriptionThe PositionArea of Coverage: East Malaysia - SarawakSectors: Cross Sectors of Public & Private HealthcareTA: Fertility, Contraceptive, Post Partum InterventionBecoming a founding member of Organon Malaysia's Woman's Health Team focused on unlocking the potential of the existing portfolio and the future Organon...

  • Key Account Manager

    4 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Reckitt Benckiser LLC Full time

    Key Account ManagerWe are Reckitt, home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.Join us in our fight to make access to the highest quality hygiene, wellness,...


  • Kuala Lumpur, Malaysia Samsung Electronics Full time

    Position Summary To implement an integrated key account management process between Samsung and the Telco key accounts. Role and Responsibilities Key Focus - To implement an integrated key account management process between Samsung and the Telco key accounts. - To build a strong working relationship with internal (PMs & other functional divisions) and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia SHRIYO MARKETING SDN BHD Full time

    Support Division Manager in the development and coordination of a Group of Key Account business. Responsible for managing the relationship between the Company and the designated Key Account to achieve set sales target, profit and market share objective.Duties and responsibilities:Accountable for developing and implementing sales strategies to achieve set...

  • Key Account Manager

    1 week ago


    Kuala Lumpur, Malaysia Anchanto Full time

    Experience: 4+ years Education and Experience: Graduate Customer/Client facing roles **essential** with a technical background and project management experience. **Responsibilities Include**: **1. Managing large corporate customer life cycle post GoLive, and then renewals** - Collect all necessary information and in detail 'what is sold' by sales team to...

  • Key Account Manager

    2 weeks ago


    Kuala Lumpur, Malaysia Geno Management Full time

    **Key Account Manager** **Salary range: RM5,000 -RM6,000 + Commission** **Working Hours: 9am - 6pm; Monday - Friday** **Job Responsibility**: - Ensure on-boarding processes meet overall campaign schedule and develop appropriate mitigation plan to secure on-boarding completion date - Develop and build positive relationship with the customers, focused on...

  • Key Account Manager

    19 hours ago


    Kuala Lumpur, Kuala Lumpur, Malaysia The Arnott's Group Full time

    THE ARNOTT'S GROUP ASIA BUSINESS IN MALAYSIACampbell Malaysia is the Regional Hub for The Arnott's Group Asia Business Unit. Based in Kuala Lumpur, Malaysia, the organization leads the strategy & direction to ensure that The Arnott's Group has a geographical footprint across Total Asia.Campbell Malaysia also supports the region by supplying locally...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Astra Family Full time

    This job is an Assistant Key Account Manager in the Baby & Mom's Products industry in Kuala Lumpur. You might like this job because it involves supporting key clients like Pharmacies and executing promotional strategies.Reports to: Senior Key Account ManagerJob Overview:We are looking for a proactive Assistant Key Account Manager to support our key clients,...

  • Key Account Manager

    1 week ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Amgen Inc. (IR) Full time

    Key Account Manager - HematologyApplyRemote type: Field WorkerLocations: Malaysia - Kuala LumpurTime type: Full timePosted on: Posted YesterdayJob requisition id: R-209651Career CategorySalesJob DescriptionHOW MIGHT YOU DEFY IMAGINATION?Amgen is one of the world's leading independent biotechnology companies. For over 4 decades, Amgen has pioneered...