Supervisor, Assistant Supervisor, Service

1 week ago


Kuala Lumpur, Malaysia Secret Recipe Cake & Cafe Full time

main responsibility is to ensure outstanding customer service in terms of speed, service, sequence, etiquette, food quality and exceed customers’ satisfaction consistently.

Providing leadership and guidance to the team to ensure daily cafe’s operation are managed effectively and customers’ satisfaction achieved consistently.

Work with manager and the team closely to maintain OSCA compliance. Thus, making sure all corrective actions are completed within the set dateline. Consult the CM or AM when assistance is required.

Paying serious attention to customer service by making sure all customers are satisfied with our service.

Making sure all crew demonstrate friendliness, interest and care towards all customers equally and consistently.

To ensure all staff greet customers with smiles, perform suggestive & up selling at all time and follow by complementary closing as per SOP.

Attend and follow up to all customers’ request or order promptly.

Making sure that all food and beverage orders are served on time as stated in the SOP

Responsible for table visitation to check on customers’ satisfaction in a very personalized and professional manner consistently.

Be responsible, handle / resolve customers’ complaint promptly and courteously without being defensive.

In the absent of cafe manager, you are required to provide a written explanation on customers’ complaint in detail of what happen and action taken to resolve the problem.

Giving written feedback on operational issues arise and ensure that corrective actions are completed by active communication and follow ups.

Identify the critical training needs, inclusive of refresher course and work closely with cafe’s manage and consult the training department for advice and support.

Be responsible and provide on job training and monitoring to all new and existing staff consistently during the absent of manager.

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM1,700.00 - RM2,500.00 per month

**Benefits**:

- Dental insurance
- Flexible schedule
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Holidays
- Rotational shift
- Weekend jobs

Supplemental pay types:

- Commission pay
- Overtime pay
- Yearly bonus

Expected Start Date: 06/21/2024


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