Technology Support

2 weeks ago


Kuala Lumpur, Malaysia Brandt International Full time

Job Responsibilities:

- Manage and complete fiber installation with comply to SOP.
- Troubleshoot and perform service restoration for internet service and devices with stipulated SLA.
- Solving customer problems and complaints.
- Identify sales opportunities and upsell products.
- Meet performance target for NPS and sales value.
- Coordinating complex and multi-parties service delivery beyond fiber (WiFi solutioning, Smart Home)
- Attend periodic training to sharpen skills and knowledge related to fiber, smart devices and computing.

Job Requirements:

- Preferably at least 2 years of related working experience in fiber and computing & networking.
- Good communication skills in English, Malay, Chinese language.


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