Duty Manager

2 weeks ago

Batu Ferringhi, Malaysia Hilton Full time

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Duty Manager assists the Front Office Manager in the administration and management of all Front Office operations to ensure profitability, control costs and quality standards, ensuring total guests' satisfaction. This role efficiently coordinates the day-to-day operation of the Welcome Desk and Guest Relations division, providing leadership at the frontline level.

**What will I be doing?**

As the Duty Manager, you will be responsible for performing the following tasks to the highest standards:

- Communicate effectively both verbally and in writing to provide clear direction to team members, observing performance and encouraging improvement.
- Interview, select, train, supervise, evaluate, counsel, and administer disciplinary procedures for Front Office team members.
- Monitor lobby traffic and assign team members as required.
- Review VIP reservations and ensure the proper handling of VIPs and groups, administering amenity orders, and managing incoming guests.
- Update the system by inputting inventory and non-inventory groups, monitoring special reservation handling requests and oversee rate changes for in-house guests.
- Compute daily payroll, schedules and other reports, analyze data and make decisions based on prior experiences and knowledge of circumstances to prepare daily and weekly forecasts of expected arrivals and departures.
- Manage the Front Office team, resolve guests' concerns, and implement resolutions by using discretion and judgment.
- Lead and motivate team members by leading by example and employing competent and consistent management practices.
- Take responsibility of the hotel as the Duty Manager in the absence of the Assistant Front Office / Front Office Manager.
- Complete night shift duties acting as the Night Manager when he / she is not on duty.
- Actively take part in training the team, facilitating formal training sessions and on the job training to ensure that all team members are of the same standard.
- Attend training where and when required.
- Act as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets.
- Maintain discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labor Law and HR guidelines, appropriately discipline when and where required.
- Conducts PDRs, one-to-one meetings throughout the year, ensuring that the feedback given to team members is fair, unbiased and provides a platform for continued improvement, according to the Hilton standards.
- Be involved with succession planning and development of high potential team members to ensure that all team members are trained to progress to the next level of their career.
- Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
- Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their jobs and know what is expected of them.
- Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.
- Check-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired about, and method of payment secured.
- Ensure that guests are escorted to their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt manner.
- Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager to follow-up, where appropriate.
- Follow-up with guests to ensure satisfaction with problem resolution.
- Maintain awareness of guests' profiles and specific preferences, ensuring that they are acted upon for each reservation.
- Act as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual.
- Allocate rooms in accordance to guests' reservations, preferences a

  • Guest Experience Manager

    2 weeks ago

    Batu Ferringhi, Malaysia PARKROYAL Penang Resort Full time

    Responsible for creating memorable guest experience. - Anticipate guest needs and build rapport with customers. - Attend to inquiries and handle guest complaints professionally and diligently. - Strong upselling skill. - Follow up on guest comments to establish solutions appropriate to problems highlighted. - Maintain the Front Office information folder with...

  • Guest Experience Manager

    2 months ago

    Batu Ferringhi, Malaysia PARKROYAL Penang Resort Full time

    **職責：** - 負責創造難忘的賓客體驗。 - 預測客人的需求並與客戶建立融洽的關係。 - 專業、勤勉地接受詢問並處理客人投訴。 - 較強的追加銷售能力。 - 跟進客人的評論，制定適合突出問題的解決方案。 -...

  • Building Manager

    3 weeks ago

    Batu Ferringhi, Malaysia Allied Group Property Services Sdn Bhd Full time

    Overall in charge of the operation and management of the building including maintain proper documentation and records. - Liaise between the various parties e.g. Management Owners / Tenant etc. - Any other duties to be assigned by the Management Council from time to time. - Attending monthly council meeting. **Requirements**: - Minimum 3 years relevant...

  • Commercial Manager

    4 weeks ago

    Batu Ferringhi, Malaysia Hilton Full time

    Commercial Manager With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • Commercial Manager

    2 weeks ago

    Batu Ferringhi, Malaysia Hilton Full time

    Commercial Manager With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • Commercial Manager

    2 weeks ago

    Batu Ferringhi, Malaysia Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Asst Events Manager

    2 weeks ago

    Batu Ferringhi, Malaysia Hilton Full time

    Asst Events Manager With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • Asst Events Manager

    2 weeks ago

    Batu Ferringhi, Malaysia Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Asst Recreation Manager

    4 days ago

    Batu Ferringhi, Malaysia Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Reservation Clerk

    1 month ago

    Batu Ferringhi, Malaysia PARKROYAL Penang Resort Full time

    **Responsibilities**: - To answer phones and respond to reservation enquiries from guests, travel agents, online booking sites,and other channels. - To assist the daily operation as required. - To carry out any other duties when directed by the Reservations Manager, Assistant Reservations Manager or Reservations Supervisor. - To do follow-ups relating to...

  • Recreation Executive

    4 days ago

    Batu Ferringhi, Malaysia Hilton Full time

    Recreation Executive With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • Recreation Executive

    4 days ago

    Batu Ferringhi, Malaysia Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Events Executive

    2 weeks ago

    Batu Ferringhi, Malaysia Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Site Supervisor Handyman

    6 days ago

    Batu Ferringhi, Malaysia woodcomfy resources Full time

    **Job Title: Site Supervisor cum Handyman** **Location: Penang Island (Batu Feringhi - Tg. Bungah)** **Company: Woodcomfy Resources (Stay.Co)** *** We are seeking a proactive and versatile Site Supervisor cum Handyman to oversee operations at our homestay properties located in Penang Island. As a key member of our team, you will ensure that our...

  • Graphic Designer

    2 weeks ago

    Batu Ferringhi, Malaysia PARKROYAL Penang Resort Full time

    Develop visually compelling designs for print and digital platforms, ensuring brand consistency - Ensure all designs and visual elements align with the company's brand guidelines - Work closely with the marketing team to maintain a consistent visual identity across various channels - Collaborate with cross-functional teams to understand design requirements...

  • Commis Iii

    3 weeks ago

    Batu Ferringhi, Malaysia Hilton Full time

    Commis III With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the...

  • Reservation Agent

    3 weeks ago

    Batu Ferringhi, Malaysia Hilton Full time

    Reservation Agent With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts,...

  • Reservation Executive

    2 weeks ago

    Batu Ferringhi, Malaysia Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Reservation Executive

    2 weeks ago

    Batu Ferringhi, Malaysia Hilton Full time

    Reservation Executive With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • Guest Service Agent

    3 weeks ago

    Batu Ferringhi, Malaysia Hilton Full time

    Guest Service Agent / Associate A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an...