Guest Experience Manager
2 months ago
**職責:**
- 負責創造難忘的賓客體驗。
- 預測客人的需求並與客戶建立融洽的關係。
- 專業、勤勉地接受詢問並處理客人投訴。
- 較強的追加銷售能力。
- 跟進客人的評論,制定適合突出問題的解決方案。
- 維護前廳資訊文件夾,其中包含有關房價、計劃、特別優惠卡、GHA 計劃、泛太平洋酒店集團詳細資訊等的最新資訊。
- 不斷努力實現前台目標,即追加銷售、快速退房、客人歷史偏好等。
**要求:**
- 身為賓客體驗經理擁有豐富的經驗。
- 精通英語、馬來語和華語口語和書面語者優先;了解其他語言者優先。
- 電腦知識 - Opera PMS、Ms Office。
- 以顧客為導向的專業態度。
- 性格外向。
- 優秀的溝通能力。
- 優秀的組織和時間管理能力。
- 較強的領導特質-能夠領導團隊並具備團隊合作精神。
- 至少擁有酒店管理文憑或更高學位。
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