Lead Specialist

6 months ago


Kuala Lumpur, Malaysia RMJ Consulting Sdn Bhd Full time

Position: Lead Specialist, Operation Transformation

Mode: Onsite

Location: Kuala Lumpur

Type: Extendable Contract

Benefit: EPF, Socso, Medical

Job Summary
- Strategic planning to improve customer experience and establishing common and consistence services.
- Recommend change and organizational design solutions, including but not limited operational and customer experience transformation to create and sustain a productive and continuous improvement.
- Drive the organization's Agile transformation efforts through developing and executing a comprehensive action plan.

**Responsibilities**:

- Drive process standardization by analyzing existing processes and identify process improvement opportunities that enable the organization to improve efficiency, cost optimization and increase quality of operation services.
- Analyze data to determine where improvements and develop future state customer journey are efficient, effective, and aligned with company strategic objectives.
- Identify opportunities, develop strategies, and design execution of projects and programs to improve customer experience across
- Create and refine Agile methodologies and strategies to facilitate Agile adoption within the organization.
- Collaborate with Agile tribes and team members to address deficiencies in Agile implementation and facilitate enhancements.
- Promote understanding of Agile methodologies and foster a cultural shift towards Agile principles; regularly evaluate and refine the approach to Agile adoption to align with the organization's requirements.
- Design structured and a targeted change management strategy to build acceptance of change and strengthen adoption of key organizational behaviors and capabilities to drive the desired culture.
- Monitor the progress of each project throughout its life cycle to ensure that deadlines are met, and transformation objectives are achieved.

Requirement
- Possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in Economics, Finance/ Accountancy/ Banking, Business Studies/ Administration/ Management or equivalent.
- At least 5 years) of working experience in the related field is required
- Good understanding in customer experience transformation and strategy planning preferably in insurance industry, similar experience in other industries is considered.
- Good understanding in Agile framework, and the ability to coach individuals and teams to perform successfully in roles within Agile teams.
- Self-motivated, proactive, and able to work well under pressure to manage multi-tasking.
- Strong judgment, with the ability to make quick, yet sound decisions and follow through.
- Ability to work creatively and analytically in problem-solving environment, with a strong customer centricity and commitment to deliver.
- A Team-player and with strong interpersonal skills
- Critical thinker with ability to analyze and synthesize information.
- Ability to communicate effectively with internal and exteral stakeholders (written and oral).
- Able to manage the relevant stakeholders and ensure timely compilation of deliverables.
- Meticulous, with keen eye for details and hands on person.

**Job Type**: Contract
Contract length: 12 months

Pay: RM1,826.61 - RM8,173.47 per month

**Benefits**:

- Health insurance

Schedule:

- Monday to Friday



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