Specialist/lead Specialist, Operations

6 months ago

Kuala Lumpur, Malaysia Allianz Full time

Specialist/Lead Specialist, Operations Transformation (Customer Experience & Agile Transformation)

45727 | Project Management | Professional | Non-Executive | Allianz Malaysia | Full-Time | Permanent

**Job Summary**
- Strategic planning to improve customer experience and establishing common and consistence Allianz services.
- Recommend change and organizational design solutions, including but not limited operational and customer experience transformation to create and sustain a productive and continuous improvement.
- Drive the organization's Agile transformation efforts through developing and executing a comprehensive action plan.

**Responsibilities**
- Drive process standardization by analyzing existing processes and identify process improvement opportunities that enable the organization to improve efficiency, cost optimization and increase quality of operation services.
- Analyze data to determine where improvements and develop future state customer journey are efficient, effective, and aligned with company strategic objectives.
- Identify opportunities, develop strategies, and design execution of projects and programs to improve One Allianz customer experience across Allianz Life and Allianz General.
- Create and refine Agile methodologies and strategies to facilitate Agile adoption within the organization.
- Collaborate with Agile tribes and team members to address deficiencies in Agile implementation and facilitate enhancements.
- Promote understanding of Agile methodologies and foster a cultural shift towards Agile principles; regularly evaluate and refine the approach to Agile adoption to align with the organization's requirements.
- Design structured and a targeted change management strategy to build acceptance of change and strengthen adoption of key organizational behaviors and capabilities to drive the desired culture.
- Monitor the progress of each project throughout its life cycle to ensure that deadlines are met, and transformation objectives are achieved.

**Requirements**:

- Possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in Economics, Finance/ Accountancy/ Banking, Business Studies/ Administration/ Management or equivalent.
- At least 5 year(s) of working experience in the related field is required
- Good understanding in customer experience transformation and strategy planning preferably in insurance industry, similar experience in other industries is considered.
- Good understanding in Agile framework, and the ability to coach individuals and teams to perform successfully in roles within Agile teams.
- Self-motivated, proactive, and able to work well under pressure to manage multi-tasking. Strong judgment, with the ability to make quick, yet sound decisions and
- through.
- Ability to work creatively and analytically in problem-solving environment, with a strong customer centricity and commitment to deliver.
- A Team-player and with strong interpersonal skills
- Critical thinker with ability to analyze and synthesize information.
- Ability to communicate effectively with internal and external stakeholders (written and oral).
- Able to manage the relevant stakeholders and ensure timely compilation of deliverables.
- Meticulous, with keen eye for details and hands on person.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

Note: Diversity of minds is an integral part of Allianz' company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group.

Job ID 45727

  • Operations Specialist

    6 months ago

    Kuala Lumpur, Malaysia SMEVentures Full time

    Operations Specialist SMEVentures is looking for a talented Operations Specialist to join our fast-growing portfolio company eMerge ITS. About SMEVentures SMEVentures is the leading platform for entrepreneurship through acquisition (ETA) in Asia Pacific. We empower the growth and sustainability of small and medium-sized enterprises (SMEs) by bridging the...

  • Specialist/lead Specialist, Operations

    6 months ago

    Kuala Lumpur, Malaysia Allianz Full time

    Specialist/Lead Specialist, Operations Transformation (Operations Simplicity) 45813 | Project Management | Professional | Non-Executive | Allianz Malaysia | Full-Time | Permanent **Job Summary** - Analyzes and anticipates business challenges and complexities, and their potential implication with transformation, change management and organization design...

  • Staff Nurse

    6 months ago

    Kuala Lumpur, Malaysia Ohana Specialist Hospital Full time

    **Ohana Specialist Hospital Vacancy** Area: 1. Inpatient/ Ward 2. Outpatient/ Specialist Clinic 3. Emergency 4. Operation Theatre 5. Critical Care 6. Midwifery 7. Radio Imaging Duties & Responsibilities: 1. Adheres to all policies and procedures, Nursing Standard and Code of Ethics. 2. Demonstrate knowledge of principles, method, and technique of...

  • Lead Operations Specialist

    6 months ago

    Kuala Lumpur, Malaysia Baker Hughes Full time

    **Lead Operations Specialist - Oilfield Chemical**: **Do you enjoy being part of a team that ensures the highest safety and quality?** **Be part of a successful team!** Our Upstream Chemical services are crucial to resolving customer operational challenges. From managing feed-stock flexibility to meeting regulatory requirements to maximizing operating...

  • Lead Generation Specialist

    8 months ago

    Kuala Lumpur, Malaysia Hyppies Full time

    Lead Generation Specialist Wanted! Are you passionate about crafting effective strategies that bring in quality leads? Join our dynamic team and be a key player in redefining how we connect with potential clients. **Your Role**: - Develop Lead Generation Channels: Create and implement strategies to generate leads, from targeted campaigns to optimizing...

  • Lead Generation Specialist

    6 months ago

    Kuala Lumpur, Malaysia Shopee Full time

    DepartmentBusiness Development and Partnerships- LevelExperienced (Individual Contributor)- LocationMalaysia - Kuala LumpurThe Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim...

  • Risk Operation Specialist

    6 months ago

    Kuala Lumpur, Malaysia Hydron Holdings Full time

    **Job Scope** G2G is a world-leading digital marketplace, founded by serious technopreneurs. We currently have offices in Malaysia, Singapore, and Indonesia-with ongoing expansions into Thailand, Vietnam, US, and UAE. With the spirit of being "designed by gamers, for gamers", G2G was incorporated in 2013 and incepted in 2016. Since then, our platform has...

  • Operations Specialist

    6 months ago

    Kuala Lumpur, Malaysia Marsh McLennan Full time

    Operations Specialist - Broking **Company**: MMC Corporate **Description**: Ensures timely and accurate production/processing of complex documents/information (includes report preparation) Maintains a basic understanding of the core aspects of relevant Insurance and related legislation (customer awareness) and strengthen established relationships Adheres...

  • Sales Specialist

    6 months ago

    Kuala Lumpur, Malaysia FE AUTOMATION SDN BHD Full time

    We are looking for a passionate sales specialist to join our sales team. The sales specialist responsibilities include generating leads, making sales calls, continuously updating our CRM database, and meeting sales targets.To be successful as a sales executive you should be an inspired self-starter and able to drive sales growth. Ultimately, a top-notch...

  • Lead Specialist

    6 months ago

    Kuala Lumpur, Malaysia RMJ Consulting Sdn Bhd Full time

    Position: Lead Specialist, Operation Transformation Mode: Onsite Location: Kuala Lumpur Type: Extendable Contract Benefit: EPF, Socso, Medical Job Summary - Strategic planning to improve customer experience and establishing common and consistence services. - Recommend change and organizational design solutions, including but not limited operational and...

  • Lead Change Management Specialist

    6 months ago

    Kuala Lumpur, Malaysia Fragomen Full time

    Job Description Fragomen Malaysia has an exciting opportunity to join the firm as Change Management Professional. As a key member, the Lead Change Management Specialist will play a crucial role in the development, facilitation and continuous improvement of an end-to-end framework that standardizes and governs the planning and delivering change (i.e.,...

  • People Services Specialist

    7 months ago

    Kuala Lumpur, Malaysia Dentsu Aegis Network Full time

    The purpose of this role is to deliver transactional and specialist HR services. The Advisor is customer focussed and has a full understanding of how the services operate across teams and demonstrates flexibility and adaptability by working virtually within the team, using digital tools to connect, engage and collaborate with employees. Always operating with...

  • Workday Specialist

    8 months ago

    Kuala Lumpur, Malaysia Hyppies Full time

    Calling all Workday Specialist! We have the perfect opportunity for you to embark on fast paced and exciting adventure! **Company Details**: Our client is a leading infrastructure development company dedicated to delivering high-quality projects with a commitment to excellence and innovation. As they continue to grow, they are seeking a talented and...

  • Telesales Specialist

    6 months ago

    Kuala Lumpur, Malaysia CRIF Full time

    CRIF OMESTI is a leading provider of credit reports and business information services for financial institutions, corporations, and SMEs in Malaysia, is looking for Virtual Sales Specialist who are persuasive and can demonstrate exceptional selling, communication, and closing skills to potential clients. The Virtual Sales Specialist is responsible for the...

  • Angel Operation Specialist

    6 months ago

    Kuala Lumpur, Malaysia MEXC Full time

    Title: Angel Operation Specialist Work Type: On-site(Malaysia, Kuala Lumpur) **Job Type**: Full time As an Angel Operation Specialist, you'll be: ✔The bridge between our company and our community of angels (investors and supporters). You'll foster meaningful connections, answer questions, and ensure they feel valued and informed. ✔A master of...

  • Windows Server Operations Specialist

    6 months ago

    Kuala Lumpur, Malaysia Demant Full time

    As our new Server Operations Specialist, you will join the Global Datacenter Operations team, consisting of 14 people globally. This is part of the Infrastructure & Operations team with 80 dedicated colleagues working out of Denmark and Poland. We are part of the internal Global IT Organization at Demant, with over 500 colleagues around the world, and hubs...

  • Angel Operation Specialist

    6 months ago

    Kuala Lumpur, Malaysia MEXC Full time

    Title: Angel Operation Specialist Work Type: On-site(Malaysia, Kuala Lumpur) **Job Type**: Full time As an Angel Operation Specialist, you'll be: ✔The bridge between our company and our community of angels (investors and supporters). You'll foster meaningful connections, answer questions, and ensure they feel valued and informed. ✔A master of...

  • Live Stream Operation Specialist

    6 months ago

    Kuala Lumpur, Malaysia FCOMMERCE MALAYSIA Full time

    Live Stream Operation Specialist Contact No : 013-8866907 (Amirul) or Indonesia team 62 85711234593 (Dewi) Location : Taman Desa, Kuala Lumpur Basic Salary : RM 3,500 - RM 5,000 Other Benefit : - AIA Health Insurance - Laptop Allowance - Training will be provided - Opportunities for promotion - EPF, SOCSO & SIP - Annual leaves and medical leaves Working...

  • Financial Operations Specialist

    3 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Talent Recruit Full time

    Job Title: Financial Operations SpecialistWe are seeking a highly skilled and experienced Financial Operations Specialist to join our team at Talent Recruit.Company Overview:Talent Recruit is a reputable recruitment agency dedicated to providing top-notch talent solutions to various industries. We pride ourselves on building long-lasting relationships with...

  • Administrative Support Specialist

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hunters International Sdn Bhd Full time

    About the RoleThis is a dynamic opportunity to support the Managing Director of Hunters International Sdn Bhd, a leading commercial building in Kuala Lumpur. As an Administrative Support Specialist, you will play a vital role in ensuring the smooth operation of the office and delivering exceptional support to the Managing Director.