Lead Generation Specialist

6 months ago

Kuala Lumpur, Malaysia StoreHub Full time

Are you looking for an opportunity to kickstart or continue your career in a role that combines sales and customer care? Do you have a passion for communicating with customers and identifying sales opportunities?

If so, we have an exciting opportunity for you

With 15,000 customers in over 15 countries, StoreHub's mission is to make business awesome for everyone by providing retail and restaurant businesses the technology and services they need to succeed.

At StoreHub, we believe that technology is essential for businesses to survive and thrive in today's fast-changing world. We also believe that equal access to technology is a fundamental right. That's why we’re committed to bridging this gap and making technology accessible to all, regardless of their background. By focusing on serving needs, not just profit, we level the playing field for those who have been marginalized. Our customers trust us with the success of their businesses, and we play to win by enabling everyone to build successful businesses.

At StoreHub we model ourselves on a** pro-sports team** whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators.

On a team like this, you learn the most, perform your best work, improve the fastest, and feel most fulfilled professionally.

**If this is a journey you’d like to embark on, keep reading**

As a** Lead Generation Specialist**, you will generate business opportunities via various social media channels, working to explore and uncover their needs in order to better understand how StoreHub's POS system can grow their business.

At StoreHub, we understand that starting or continuing your career can be daunting. That's why we offer a supportive and collaborative work environment, where you'll have the opportunity to learn from peers and develop your skills in sales and customer care. We offer a range of benefits designed to help you feel comfortable and motivated every day. These include access to a comfortable office space, a MacBook to work on, and free coffee to keep you energized. With commission-based earning opportunities, this role offers the potential for rewards based on your performance.

You don’t need to be an expert or know everything about our industry (even we don’t). But the work is challenging, fast paced, and always on the bleeding edge. So, we’re looking for someone with a curious mind, a strong drive to make things happen, and a passion to keep improving yourself.

**What you will do**:

- Generate inbound and outbound leads for the Sales team
- Engage with customers on social media, especially Facebook, Viber and WhatsApp chats, to handle incoming inquiries and create leads for the Sales Team
- Manage a high volume of leads in the CRM tool Salesforce accurately and efficiently, ensuring the right level of follow-up
- Research target customers online as pre-qualified sales opportunities
- Provide strong communication and coordination within and among the sales teams
- Understand our strategic direction and initiatives and assist with team alignment and support

**How you will need to be**:

- A BIG passion for helping small business
- You have extensive experience in finding, managing, and closing business deals or an impressive background in retail with an interest in sales. Ideally, you combine both
- You have excellent phone etiquette and are comfortable with presenting and explaining StoreHub’s products to our clients over the phone
- You are able to create outbound solution messaging both in written and verbal form
- You have solid knowledge and skills in customer orientation, product demonstration, sales techniques, and sales control systems
- You enjoy the challenge of working in a fast-paced data-driven sales environment
- Two or more years of sales experience, or experience in a related field such as marketing or customer service, is a major plus
- Must be able to work on shift: 5 days per week (Monday - Sunday) including public holidays
- A solid understanding of the retail industry is a major plus

**What makes working at StoreHub awesome (and refreshing)**:
*
**Our people - for real **Our culture is unlike anywhere else, as we model ourselves on a pro-sports team where all of your colleagues are extraordinary at what they do, constantly challenging you to improve yourself and your team. Expect to work with some of the smartest and most interesting StoreHubbers who are highly effective collaborators.
*
**Culture of Candour. **We embrace directness, hate bureaucracy, and move fast. If you’re tired of ‘corporate nonsense’ you’ll feel right at home.
*
**Data availability. **The biggest benefit of using a lot of tools is that we have a LOT of data and easy access to analytics. We are problem solvers at heart, and we strive to fix issues at their root cause. With a focus on facts and data, we make informed decisions and consider multiple perspectives to find the best solutions
*
**Embracing Feedback

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