Guest Service Agent
2 weeks ago
Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.
Ultimately, you will help create a pleasant and memorable stay for our guests.
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Pay: RM1,500.00 per month
**Benefits**:
- Dental insurance
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Evening shift
- Night shift
- Rotational shift
- Weekend jobs
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Georgetown: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Do you a Malaysian Citizen/Permanent Resident ?
**Education**:
- STM/STPM (preferred)
**Experience**:
- Hospitality: 1 year (required)
**Language**:
- English (required)
- Malay (required)
Expected Start Date: 05/01/2024
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