Guest Service Agent
7 days ago
**JOB RESPONSIBILITIES**:
- Maintain a friendly, neat and pleasant image at all times.
- Provides courteous services to guests and respond promptly and tactfully to guests’ complaints, requests and enquiries.
- Sells, registers and assigns rooms to in-coming guests, ensure that registration cards are properly filled up. Check-out departing guests based on the established procedures.
- Informs other departments and outlets of arrivals, room changes, check-outs and special arrangements.
- Completes all follow-up procedures after every check-in.
- Pre-register VIP guests as soon as possible before 9.00 a.m.
- Records in the log book any unusual happenings and all important matters for follow up.
- Handles guest mails, faxes, parcels, messages etc. Establish identity of guests before handling out the mails, faxes etc.
- Keeps a record of all incoming mails, faxes and messages.
- Checks mails in the holding racks for every new arrival.
- Check all the functions/events going on in the Hotel.
- Furnish information about the Hotel and any special attractions or events of interest.
- Checks in Hotel guests and confirm form of payment adhering to credit limits and procedures set by the Management.
- Maintains folios for Hotel guests.
- Handles Currency/Travelers Cheques exchange.
- Check on due-out rooms.
- Balances daily cash, transaction postings and credit card remittance at the end of each shift ensuring all information is accurate and without discrepancy.
- Accepts responsibility for accurately maintain a cash float.
- Processes safety box details for guest use as per standard procedures.
- Demonstrate upselling techniques.
- Attends daily Front Office operation briefings to maintain good teamwork and a sharing of goals and objectives of the Department.
- Any other duties as may be assigned by the Management from time to time.
Pay: RM2,000.00 - RM3,000.00 per month
**Benefits**:
- Additional leave
- Free parking
- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Ability to commute/relocate:
- Georgetown: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- front office: 1 year (required)
**Language**:
- English and Chinese (required)
Expected Start Date: 06/15/2024
-
Guest Service Agent
4 weeks ago
George Town, Malaysia Cititel Penang Full timeHotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. - Perform all...
-
Guest Service Agent
3 weeks ago
George Town, Malaysia Cititel Penang Full timeHotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. - Perform all...
-
Guest Service Agent
2 weeks ago
George Town, Malaysia Salient Glory City Sdn Bhd Full timeUndertaking front desk service duties. - Administering check-in and check-outs. - Assigning rooms and issuing keys. - Processing guest payments and managing bills. - Coordinating with porters, concierge, kitchen staff and housekeeping. - Acting as a central source of information for guests during their stay. - Resolving problems and dealing with conflict or...
-
Guest Service Agent
2 weeks ago
George Town, Penang, Malaysia Macalister Mansion Full timeJOB RESPONSIBILITIES: Maintain a friendly, neat and pleasant image at all times. Provides courteous services to guests and respond promptly and tactfully to guests' complaints, requests and enquiries. Sells, registers and assigns rooms to incoming guests, ensure that registration cards are properly filled up. Checkout departing guests based on the...
-
Guest Service Agent
2 weeks ago
George Town, Penang, Malaysia SALIENT GLORY CITY SDN BHD Full timeHospitality establishment receptionists provide first point of contact and assistance to the guests of a hospitality establishment. They are also responsible for taking bookings, processing payments and giving information.The St Giles Hotel Group provides inspired, independent hotels designed to meet the needs of business and leisure travelers who seek an...
-
Front Office-guest Service Agent
2 weeks ago
George Town, Penang, Malaysia HNG CAPITAL SDN BHD Full timeJob summary Greeting guests and visitors with a positive, friendly and helpful attitude and deliver exceptional customer services. Assisting clients in finding their way around the Mansion. Assisting with a variety of administrative tasks including copying, faxing, taking notes and proposing travel plans with transportation. Answering phone calls in a...
-
Casino Services Agent
7 days ago
George Town, Malaysia Elabram Systems Inc Full timeTelemarketing and liaising with guest request and assists with Casino Ops function. - Assist players with booking reservations pertaining to guest entertainment, dining, and other services. - Assist Operations team with the booking of Hotel, Limousine, restaurant reservations and all other request for patrons. - Process all guest requests and complaints and...
-
Guest Service Agent
7 days ago
George Town, Malaysia Macalister Mansion Full time**JOB RESPONSIBILITIES**: - Maintain a friendly, neat and pleasant image at all times. - Provides courteous services to guests and respond promptly and tactfully to guests’ complaints, requests and enquiries. - Sells, registers and assigns rooms to in-coming guests, ensure that registration cards are properly filled up. Check-out departing guests based on...
-
Guest Service Representative
2 weeks ago
George Town, Malaysia Trendy Expression Sdn Bhd Full timeGuest Service Representative Responsibilities: - Greeting guests upon arrival and making them feel welcomed. - Administering check-ins and check-outs. - Providing front desk services to guests. - Assigning rooms and taking care of administrative duties. - Processing guest payments. - Coordinating with bell service and staff management. - Being a source of...
-
Guest Service Manager
4 weeks ago
George Town, Malaysia Marriott International, Inc Full time**Additional Information** Position is available for Malaysian NRIC holders and permanent residents only. **Job Number** 24097608 **Job Category** Rooms & Guest Services Operations **Location** Penang Marriott Hotel, 55 Persiaran Gurney, George Town, Penang, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?**...
-
Guest Service Manager
4 days ago
George Town, Malaysia Marriott International Full timeAdditional Information Position is available for Malaysian NRIC holders and permanent residents only.Job Number 24112547Job Category Rooms & Guest Services OperationsLocation Penang Marriott Hotel, 55 Persiaran Gurney, George Town, Penang, Malaysia VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYSupports all...
-
Guest Service Manager
4 days ago
George Town, Penang, Malaysia Marriott International Full timeAdditional Information Position is available for Malaysian NRIC holders and permanent residents only.Job Number Job Category Rooms & Guest Services OperationsLocation Penang Marriott Hotel, 55 Persiaran Gurney, George Town, Penang, Malaysia VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYSupports all property...
-
Guest Service Supervisor
3 weeks ago
George Town, Malaysia Company Confidentials Full time**Job Descriptions**: - Responsible for the smooth operation of the hotel's Front Office and F&B departments in terms of daily Check-In and Out, Breakfast, Hi-Tea, and Dinner. - Welcome and assist guest according to hotel service standards. - Ensure hotel cleanliness standards are executed with the highest level of proficiency. - Ensure that room checklist...
-
Guest Service Manager
3 weeks ago
George Town, Malaysia The Prestige Hotel Full timeFirst point of contact for guest enquiries and complaints. - Maintains and be aware of the importance of guest recognition. - Monitor and manage front office operations on a day-to-day basis. - Train new hires and mentor existing GSA & trainees - Incident management, investigation and reporting. - Daily rounding and reporting to the Management team any...
-
Guest Service Assistant
3 weeks ago
George Town, Malaysia The Prestige Hotel Full timeRESPONSIBILITIES - Register guests and assigns rooms. Accommodates special requests whenever possible. - Assists in pre-registration and blocking of rooms for reservations. - Thoroughly understand and adheres to proper credit, check - cashing, and cash handling policies and procedures. - Understands room status and room status tracking. - Knows room...
-
Guest Service Assistant
3 weeks ago
George Town, Malaysia The Prestige Hotel Full timeRESPONSIBILITIES - Register guests and assigns rooms. Accommodates special requests whenever possible. - Assists in pre-registration and blocking of rooms for reservations. - Thoroughly understand and adheres to proper credit, check - cashing, and cash handling policies and procedures. - Understands room status and room status tracking. - Knows room...
-
Guest Service Supervisor
7 days ago
George Town, Malaysia Company Confidentials Full timeResponsible for the smooth operation of the hotel. - Ensure the Reception counter is always clean and tidy. - Responsible in overseeing and supervising the daily Front Office workflow. - Assist & delighting customers upon check-in / check-out. - Knowledgeable unit location, types of room available & on-going room rate promotion. - Knowledgeable in regards...
-
At Your Service Agent
4 weeks ago
George Town, Malaysia Marriott International, Inc Full time**Additional Information** Position is available for Malaysian NRIC holders and permanent residents only. **Job Number** 24025063 **Job Category** Rooms & Guest Services Operations **Location** Penang Marriott Hotel, 55 Persiaran Gurney, George Town, Penang, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?**...
-
At Your Service Agent
10 hours ago
George Town, Malaysia Marriott International, Inc Full time**Additional Information** Position is available for Malaysian NRIC holders and permanent residents only. **Job Number** 24025063 **Job Category** Rooms & Guest Services Operations **Location** Penang Marriott Hotel, 55 Persiaran Gurney, George Town, Penang, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?**...
-
At Your Service Agent
6 days ago
George Town, Malaysia Marriott International, Inc Full time**Additional Information** Position is available for Malaysian NRIC holders and permanent residents only. **Job Number** 24038796 **Job Category** Rooms & Guest Services Operations **Location** Penang Marriott Hotel, 55 Persiaran Gurney, George Town, Penang, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?**...