SAP Support Analyst
7 months ago
**Job Descriptions**:
- To Provide 1st level support for incidents raised for SAP (FICO, MM, HR) and SAP Success Factors to meet internal SLA.
- Understand of user requirements and preparation of process flow documentation.
- Preparation of reports, support documentation and training manual.
- Provide end user training for SAP and Success Factors.
- Assist with the Change Request and Project Implementation.
- Manage SAP support vendor to ensure tickets are resolved on time.
**Job Requirements**:
- Degree in fields related to information technology.
- Having at least 3 years experience.
- A strong sense of ownership, urgency, and drive.
- Good people management skill, social skill, good time management and carry an optimistic and pro-active attitude.
- Team oriented and able to work in close coordination with different working level.
- Excellent oral and written communication skills.
- Good troubleshooting and analytical skills.
- Team player with strong relationship management capabilities.
- Good communication skills, ability to express themselves in clear manner both verbal and written.
- Self-motivated, able to take on additional responsibilities and work beyond the call of duty to meet goals and solve problems.
- Adaptable and effective learner.
**Job Type**: Contract
**Salary**: Up to RM10,000.00 per month
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