Global Field Business Support Specialist

6 months ago

Kuala Lumpur, Malaysia SAP Full time

**We help the world run better**

**PURPOSE AND OBJECTIVES**
With an aim toward action and pragmatic execution, the Customer Success COO Group delivers exceptional experiences, simple processes, and impactful customer interactions. The organization has holistic responsibility for ensuring efficient day-to-day operations of the Customer Success business, operationalizing and accelerating the True North strategy via the One Customer Success Operating Model and developing disruptive motions, channels, and commercial models to innovate for the future. The team prides itself not only on what is delivered, but on the delivery itself, exemplifying the qualities of Trust, Authenticity, Inclusivity, Integrity, and Courage in every interaction.

**EXPECTATIONS AND TASKS**
In your role as a Global Field Business Support Specialist, you will be responsible for the execution of the end-to-end deal operational process for specific deal motions. This is a central team acting as a deal support center for SAP Account Executives in the region. The Field Business Support Team assist, and process deals within the SAP CRM/Harmony system. Supported by your team members, you will guide deals through the quote-to-booking process. The team is expected to contribute to revenue growth and profitability by processing sales opportunities for both existing and net new customers, and achieve order targets.

**RESPONSIBILITIES**
- Responsible for execution of the end-to-end deal operational process / quote-to-cash process for SAP select deal motions based on complexity and thresholds including RISE
- Process customer requests for selling deals and completing the required inputs (Harmony/CRM Opportunities, Quotations, Order Forms)
- Partner with Industry AEs primarily in Japan, Premium Suppliers, Cloud Architects (CAA’s), Commercial Finance, Legal/Contracting, Centralized Deal Support (CDS) & Order-to-Invoice (O2I) Teams to support the sales process to facilitate deal closure
- Comply with operational procedures e.g., for sales, delivery, financial and legal requirements. Archiving and maintaining all files and records
- Provide active quarter-end and year-end close deal support to the sales community to ensure timely and accurate completion of work deliverables in a dynamically driven environment
- Legal Contract Validation: Closely cross-collaborate with the Industry AEs, Pricing and Revenue Recognition teams in the local market units during the contract drafting and negotiation process. Verify customer, user and pricing information provided by Account Executives and Pricing teams, work with Finance, Revenue Recognition teams to prevent revenue deferrals and ensure final business and contract terms

**REQUIREMENTS**
- Proficient in written and spoken Japanese (JLPT N1) is a must
- Proficient in written and spoken English
- Bachelor’s degree
- 3-5 years of experience working in a Sales Operations or Deal Support capacity
- Experience with sales and deal processes involving RISE, Private Cloud and other complex Cloud deal motions (preferred)
- A strong background in sales, quote-to-cash process & deal execution
- Experience in a fast-paced environment, ability to multitask, prioritize and problem solve
- Extremely detailed-oriented, organized, and great communication skills (both oral and written)
- Working experience within a shared service center environment (preferred)
- Experience with Smartsheet, advanced MS Office skills (Excel, Word, PowerPoint, and Outlook), DocuSign, CPQ/CRM tool and experience with SAP systems is a plus
- Flexibility to work virtually or in local office (as needed and available)
- Flexibility to work varied business hours to ensure full Field Business Support coverage, especially at quarter and year-end

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 385596 | Work Area: Sales Operations | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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