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Customer Service Executive

1 month ago

Kuala Lumpur, Malaysia Webhelp Full time

**Role Summary**:
Wondering how it feels working in a global established BPO sector with regions across the world Be part of us now As a client support contributor, your role is vital to the business success of Webhelp You will act as main contact point to engage with our client from global Tech industries to manage their business issues.

**So what's your mission as Webhelper**
You will be responsible on the key projects includes:

- Ensure a WOW customer experience and quality services that in line with contractual Key Performance Indicator ('KPIs')
- Deliver the business issues of clients through understanding the needs of issues and business module, and provide strategic resolution with utilization of existing knowledge of standard operating procedures (SOP) and resources
- Attend attentively to clients' needs and concerns and demonstrate empathy while maximizing opportunity to build rapport with our clients
- Promote the professional manners, courteous, and friendly during the business transaction with the clients
- Ensure a thorough understanding of our standard operating procedures (SOP) to ensure the most quality and accuracy form of support.

**Let us know more about you**
If you found you have passion to engage with people for business success and have the following criteria, we would like to speak to you
- A minimum SPM qualification from Secondary education. It will be an advantage if you have a diploma, bachelor's degree, or professional qualification in any areas of study
- A fresh graduate but have passion on exploring career in BPO industry Yes sure
- A great communicator and strong interpersonal skills during people interaction
- A proficient speaker and writer using English and Mandarin. Why You will be handling business issues from our global client in Taiwan market
- You have relevant experience in customer service, client support, technical support in BPO or any relevant services sector before That's a plus point for you
- You are willing to tailor your working schedule based on the business needs of our global clients to ensure a strategic interaction and efficient business process

**Thinking what's make you to join our global team Here's why**:
Apart from local statutory benefits, leaves and contributions, you will be rewarded with competitive remuneration package including:

- Competitive salary package
- KPI allowance
- Medical insurance