Tier 1 - Support Specialist

6 months ago


Kuala Lumpur, Malaysia Odaseva Full time

**Your Role**

We’re seeking a Tier 1 Support Specialist to join our Super Awesome Support team.

As a Tier 1 Support Specialist, you will provide world class service to our customers. You will engage customers on inquiries, technical issues, and suggestions. You will help provide a valuable and memorable experience.

This position will require you to work on weekends, to cover Support while the rest of the team is offline.

You will have the opportunity to work in an exciting ecosystem. If you want to become another important member of a fast growing team of experts, this is the job for you.

**Your responsibilities will include**:

- Diligently work with customers by providing regular updates to tickets and open issues
- Communicate closely with Support tier 2 to troubleshoot and resolve issues
- Assist with QA regarding bugs and new features, consistently test functionality of the platform
- Assist in managing the knowledge base to help clients find answers to frequently asked questions
- Be passionate about making our customers happy
- Be open to wearing multiple hats with a readiness to support all members of the Odaseva team
- Be willing to support 24X7 including nights and weekend support

**You will bring**:

- 2-3 years of experience resolving technical issues for clients in a support environment ideally for a SaaS company
- Background in establishing and building lasting customer relationships and/or customer support experience
- Ability to thrive under tight deadlines
- Comfortable presenting ideas internally and to client stakeholders
- Excellent time and priority management skills
- Excellent communication skills
- Salesforce experience is a plus


  • Elc Tier 1

    6 months ago


    Kuala Lumpur, Malaysia Kerry Full time

    **Requisition ID** 51255 **Position Type** FT Permanent **Recruiter **#LI-CF1 **Posting Type** LI **About Kerry**: - Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of...


  • Kuala Lumpur, Malaysia MMC Corporate Full time

    **Specialist - IT Product Support** **What can you expect?** - Be a member of the Application Management Services (AMS) Application Support Group under MMC Tech Elevate your IT processing knowledge - Interact diverse colleagues and stakeholders from various line of business within MMC - Hybrid workplace model **What is in it for you?** - Provide high...

  • Fundraising Specialist

    6 months ago


    Kuala Lumpur, Malaysia SG Support Full time

    **We’re looking for a Fundraising Specialist.** **Your Responsibilities** - Build relationships with donors and provide excellent charity value and campaigns - Present charities we support to potential donors - Meet or exceed sales targets and revenue goals - Work collaboratively with other team members to achieve fundraising objectives - Maintain...


  • Kuala Lumpur, Malaysia Dentsu Aegis Network Full time

    The purpose of this role is to deliver transactional and specialist HR services. The Advisor is customer focussed and has a full understanding of how the services operate across teams and demonstrates flexibility and adaptability by working virtually within the team, using digital tools to connect, engage and collaborate with employees. Always operating with...


  • Kuala Lumpur, Malaysia SG Support Full time

    Job Summary We are looking for a friendly, well-spoken Fundraising Specialist Intern to assist our company in expanding our customer base. The sales development representative's responsibilities include generating potential leads, preparing presentation material and connecting customers with the right salesperson. To be a successful sales development...


  • Kuala Lumpur, Malaysia Dentsu Aegis Network Full time

    The purpose of this role is to deliver transactional and specialist HR services. The Advisor is customer focussed and has a full understanding of how the services operate across teams and demonstrates flexibility and adaptability by working virtually within the team, using digital tools to connect, engage and collaborate with employees. Always operating with...


  • Kuala Lumpur, Malaysia British American Tobacco Full time

    **BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT DIGITAL BUSINESS SOLUTIONS** **IS LOOKING FOR A HR EMPLOYEE SERVICES SPECIALIST** **SENIORITY LEVEL: Experienced **Non** -...

  • P2p Specialist

    6 months ago


    Kuala Lumpur, Malaysia Informa Global Support Full time

    **Company Description** Informa is a leading business intelligence, events, and academic publishing business operating in the Knowledge and Information Economy. We are listed on the London Stock Exchange and a member of the FTSE 100. We operate in more than 30 countries and employ over 11,000 people globally. Informa's leading brands and expert teams create...

  • P2p Specialist

    6 months ago


    Kuala Lumpur, Malaysia Informa Global Support Full time

    **Company Description** Informa is a leading business intelligence, events, and academic publishing business operating in the Knowledge and Information Economy. We are listed on the London Stock Exchange and a member of the FTSE 100. We operate in more than 30 countries and employ over 11,000 people globally. Informa's leading brands and expert teams create...


  • Kuala Lumpur, Malaysia British American Tobacco Full time

    **BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT DIGITAL BUSINESS SOLUTIONS** **IS LOOKING FOR A HR EMPLOYEE SERVICES SPECIALIST** **SENIORITY...


  • Kuala Lumpur, Malaysia Chrisjac Recruitment Services Full time

    **[PRIORITY HIRING]** - ** Position Title: Finance Specialist,Consolidation & Reporting.**: - **Salary: RM 7000-8000.**: - **Job location: CBD(City center;5-day week), Kuala Lumpur.** **Introduction** Our client is a business conglomerate group of companies listed on the main board of Bursa Malaysia. They are engaged in a wide spectrum of business...


  • Kuala Lumpur, Malaysia Swivelt Sdn Bhd Full time

    Job Responsibilities - Fast paced environment - Record all calls from end-users and project members via official channels - Facilitate all communication (inbound and outbound), system related messages, user satisfaction surveys, user enquiries and status calls - Provide system support and resolve first tier calls - Maintain system access control - Record and...


  • Kuala Lumpur, Malaysia Chrisjac Recruitment Services Full time

    **[PRIORITY HIRING]** - ** Position Title: Finance Specialist,Consolidation & Reporting.**: - **Salary: RM 7000-8000.**: - **Job location: CBD(City center;5-day week), Kuala Lumpur.** **Introduction**: - Our client is a business conglomerate group of companies listed on the main board of Bursa Malaysia. They are engaged in a wide spectrum of business...

  • Group Accountant

    6 months ago


    Kuala Lumpur, Malaysia Chrisjac Recruitment Services Full time

    **[PRIORITY HIRING]** - ** Position: Group Accountant (Finance Specialist).**: - **Salary: RM 7000-8000.**: - **Job location: CBD(City center;5-day week), Kuala Lumpur.** **Introduction** Our client is a business conglomerate group of companies listed on the main board of Bursa Malaysia. They are engaged in a wide spectrum of business activities in...


  • Kuala Lumpur, Malaysia Hytech Consulting Management Sdn Bhd Full time

    **Job Highlights** - Unique Opportunity for Career & Self Development - Young & Energetic Culture - Dental, Optical, Staff Insurance, training, Birthday gift, etc **WHAT YOU’LL DO** **WHAT YOU HAVE** - Bachelor’s Degree from a 4-year college or university (or similar experience-based proficiency level)Experience directly managing a team in a managerial...


  • Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Some careers open more doors than others.** If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you...

  • Support Specialist

    6 months ago


    Kuala Lumpur, Malaysia Vista Group Full time

    As a Tier 2 Support Specialist your mission is to become an expert in Vista Group software, playing a key role in customer service and technical support. This is a fast-paced role where you will prioritize multiple tasks, troubleshoot effectively, and provide excellent communication to internal and external stakeholders. Your key to success in this role is...


  • Kuala Lumpur, Malaysia LH Agency Full time

    We are searching for an Application Support Specialist (Mandarin/Cantonese Speaker) to join our team in Kuala Lumpur either Johor Bahru, Malaysia! As an Application Support Specialist, you will play a vital role in ensuring the smooth operation of our trade finance platform and providing exceptional support to our users. - it's only applicable for...

  • Support Specialist

    6 months ago


    Kuala Lumpur, Malaysia Vista Group International Limited Full time

    Description As a Tier 2 Support Specialist your mission is to become an expert in Vista Group software, playing a key role in customer service and technical support. This is a fast-paced role where you will prioritize multiple tasks, troubleshoot effectively, and provide excellent communication to internal and external stakeholders. **Your key to success...

  • Mobility Specialist

    6 months ago


    Kuala Lumpur, Malaysia Kerry Full time

    **Requisition ID** 50466 **Position Type** FT Permanent **Recruiter **#LI-MA1 **Posting Type** DNI **About Kerry**: - Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of...