IT Admin Support Executive

3 weeks ago


Kuala Lumpur, Malaysia Hytech Consulting Management Sdn Bhd Full time

**Job Highlights**
- Unique Opportunity for Career & Self Development
- Young & Energetic Culture
- Dental, Optical, Staff Insurance, training, Birthday gift, etc

**WHAT YOU’LL DO**

**WHAT YOU HAVE**
- Bachelor’s Degree from a 4-year college or university (or similar experience-based proficiency level)Experience directly managing a team in a managerial or Team Lead capacity.
- Minimum 5-6 years of working experience in cyber security, computer operations and data network support or maintenance
- Preferred certifications include Microsoft Certified: Azure Administrator Associate/Security Administrator Associate, Certified Information Systems Security Professional (CISSP), CompTIA Security+/ CySA+, Certified Cloud Security Professional (CCSP), Certified Ethical Hacker (CEH)
- Provide remote/ on-site support for escalated issues on a daily basis.
- Interact with Tier 1 and Tier 2 Technical Support Engineers providing support and guidance on difficult issues.
- Responding and assisting with P1 escalations.
- Provide product training to Tier 1 and Tier 2 Technical Support Engineers and act as a mentor to junior support engineers.
- Act as a back-up for Tier 1, Tier 2 and Tier 3 Technical Support Engineers.
- Provide out of hours coverage as part of an on-call rotation schedule for SLA support as needed.
- Assist in evaluating new services, processes and technologies introduced at the IT Support Team.
- Experience handling time-sensitive, pressure intensive customer issuesExcellent communication skills and customer centric attitude
- Talent for synthesizing complex ideas and communicating them in a way others can easily understand.

**NICE TO HAVE SKILLS**:

- Experience in:

- Windows servers and clients, Hyper-V, Office365, Active Directory & GPO
- Cloud IaaS/SaaS platforms such as Microsoft Azure and AWS
- Networking technologies such as DNS, DHCP, FTPS, VLAN, WAN
- Firewall, WAF, Azure NSG, web proxy, WAN optimizer, load balancer
- Endpoint protection, EDR, Threat Intelligence, SIEM
- IAM, SSO, PAM, DLP and DRM
- Working knowledge of cyber security frameworks, compliance, and regulations (e.g., GDPR, NIST, ISO, etc.)

**WHAT WE OFFER**
- Competitive compensation that includes equity
- Life insurance, commuter benefits, and parental leave plans
- Collaborative, transparent, collegial and fun-loving office culture
- Flexible time off policy to balance your work and life in the way that suits you best

**Salary**: RM3,000.00 - RM5,000.00 per month

**Benefits**:

- Dental insurance
- Flexible schedule
- Health insurance
- Maternity leave
- Meal allowance
- Opportunities for promotion
- Parental leave

Schedule:

- Monday to Friday
- On call

Supplemental pay types:

- Yearly bonus



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