Telephone Services Assistant

5 months ago


Petaling Jaya, Malaysia One World Hotel Full time

1. Answers incoming calls. 2. Directs call to guest rooms, staff, or departments 3. Places outgoing calls 4. Receives guest messages and deliver the same to the guest. 5. Logs all wake-up call requests and performs wake-up call services. 6. Provides information about hotel services to guests. 7. Knows what action to take when an emergency call is required. 8. Assists in reporting telephone equipment or service complaints and problems. 9. Following telephone etiquette 10. Trains or assists wit training new telephone operators in performance of job duties 11. Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well.
ONE WORLD HOTEL, Petaling Jaya is the trading name of One World Hotel Sdn Bhd. The Hotel is owned by Bandar Utama City Sdn Bhd, which in turn owned by Bandar Utama City Corporation Sdn Bhd, and ultimately owned by Teik Loong Sdn Bhd, as part of the See Hoy Chan Group of Companies.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5


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