Telephone Operator

6 months ago


Petaling Jaya, Malaysia Hilton Full time

Hilton isn't just a place to work. With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget.

**And, we strongly believe that our Team Members are more than just “employees”.**

**Thrive at Hilton**
embraces our diversity and provides a way of living, helping our Team Members build a strong foundation for health and well-being, seeking lifelong learning and mindful leadership, dreaming and connecting with a
**Purpose**
, and creating the most optimal work experience for them as an individual.

**Go Hilton**
, our leisure travel discount programme, is designed exclusively to ensure that our Team Members get to experience the same Hilton Hospitality when they are travelling at a discounted rate. Eligible Team Members and their authorized family and friends can take advantage of special room rates and other perks.

**Join us now and enjoy the Hilton experience for yourself.**

Hilton isn't just a place to work. With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget.

**And, we strongly believe that our Team Members are more than just “employees”.**

**Thrive at Hilton**
embraces our diversity and provides a way of living, helping our Team Members build a strong foundation for health and well-being, seeking lifelong learning and mindful leadership, dreaming and connecting with a
**Purpose**
, and creating the most optimal work experience for them as an individual.

**Go Hilton**
, our leisure travel discount programme, is designed exclusively to ensure that our Team Members get to experience the same Hilton Hospitality when they are travelling at a discounted rate. Eligible Team Members and their authorized family and friends can take advantage of special room rates and other perks.

**Join us now and enjoy the Hilton experience for yourself.**

A Telephone Operator is responsible for processing all incoming and outgoing calls accurately and courteously.

**What will I be doing?**

A Telephone Operator contributes to the impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

- Process all incoming and outgoing calls accurately and courteously
- Records and controls accurately wake up calls
- Pages guests in co-operation with concerned departments
- Assists guests with international calls and directory queries
- Calls guests by name whenever possible
- Pages staff member when requested
- Abides by principles of guest privacy
- Handles guests' needs or requests and reports complaints to the Magic Supervisor
- Report on logbook daily
- Bill call costs
- Aware of local telephone listings and frequently dialed numbers
- Advises defects on switchboard equipment to Supervisor
- Attends to all guest queries and requests promptly
- Maintains detailed knowledge of the Hotel's fire, life and safety system
- Maintain Hotel Information
- Provide secretarial services for guests
- Efficient in the use of all business center equipment
- Update traffic sheets accurately
- Handle complaints promptly and follow up thoroughly on action taken
- Promote in house service and facilities
- Update airline schedules and guides the guest whenever requested
- Co-ordinate the reservations of meeting rooms
- Advise to Supervisor all stationary needs in advance
- Ensure cleanliness of work area and clean your work area prior to departing
- Report daily activities in logbook

Occupational Health and Safety Responsibilities:

- Demonstrate Awareness of Hilton policies and procedures and ensure all procedures are conducted safely and within Hilton guidelines
- Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
- Initiate action to correct a hazardous situation and notify supervisors of potential dangers
- Log security incidents and accidents in accordance with hotel requirements

**What are we looking for?**

Telephone Operator serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
**Drive for Results**
- Compete against a standard of excellence by setting high performance standards and pursuing aggressive goals
- Strive for constant improvements and takes responsibility for achieving business results and persevere despite obstacles

**Understanding the Business**
- Demonstrate an interest in and an understanding of issues relevant to your department and hotel and keep your knowledge up to date, including legislative information


  • Telephone Operator

    6 months ago


    Petaling Jaya, Malaysia Hilton Full time

    Telephone Operator Hilton isn't just a place to work. With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. **And, we strongly...

  • Admin Operations

    6 months ago


    Petaling Jaya, Malaysia Grasp Software Solutions SDN BHD Full time

    **Job Summary** This Administrative Operations Intern position provides a variety of support for the Manager's Office including typing, filing, and answering phones. This position provides customer service, information, referrals, and assistance to the general public and other departments, maintains various files and records, and performs a variety of...

  • Operation Executive

    6 months ago


    Petaling Jaya, Malaysia Agensi Pekerjaan 3S Talent Search Sdn Bhd Full time

    **Job descriptions**: - Chartering of vessel (bulk chemical tanker) if need arises - Manage operation in shipping (bulk chemical tanker) - Manage and handle import and export shipping and documentation requirements - Interact directly with customers and suppliers/principals either by telephone, electronically or face to face - Attend promptly to...


  • Petaling Jaya, Malaysia IQVIA Full time

    **Essential Functions** - Contribute and assist in global initiatives e.g. Change Management. - Subject Matter Expert (SME) Committees. - SOP Review Committees. - Retention, Engagement, training, processes etc. - Develop and implement plans for measuring and improving employee engagement ensuring global consistency. Maintain open and regular communication...

  • Telephonist

    6 months ago


    Petaling Jaya, Malaysia PERKASA SUMBER JAYA SDN BHD Full time

    **JOB DESCRIPTION**: - Answer incoming calls courteously. - Directs call to staff or departments through the switchboard or PABX system. - Places outgoing calls. - Understand the telephone operator board or PABX switchboard operations. - Working hours : 9.00am to 9.00pm, 9.00pm to 9.00am. - Works 6 days per week. **REQUIREMENTS**: - Minimum SPM. - Fluent...

  • Telephonist

    6 months ago


    Petaling Jaya, Malaysia PERKASA SUMBER JAYA SDN BHD Full time

    **JOB DESCRIPTION**: - Answer incoming calls courteously. - Directs call to staff or departments through the switchboard or PABX system. - Places outgoing calls. - Understand the telephone operator board or PABX switchboard operations. - Working hours : 9.00am to 9.00pm, 9.00pm to 9.00am. - Works 6 days per week. **REQUIREMENTS**: - Minimum SPM. - Fluent...


  • Petaling Jaya, Malaysia Ann Joo Resources Sdn Bhd Full time

    **Responsibilities**: - To assist overall IT operations which includes hardware/ software/ network infrastructure and server related matters - To provide support to end-users on via telephone help-line (handling problems and faults or assisting users to maximize their use of the hardware or software while offering clear advice and solutions) - To perform...


  • Petaling Jaya, Malaysia KPJ Centre For Sight Full time

    **We are looking for Customer Service Officer / Assistant at Taman Sea, Petaling Jaya.** **Job responsibilities**: - Responsible for day-to-day operation and administration of the clinic. - Manage the daily patient flow of the clinic. - Make, manage & monitor the scheduled appointments for the clinic. - Involving in cashiering, patients complain or perform...


  • Petaling Jaya, Malaysia Eastin Hotel Kuala Lumpur Full time

    **Human Resources Assistant Job Responsibilities**: - Supports human resources processes by administering tests, scheduling appointments, conducting orientation, maintaining records and information. - Substantiates applicants’ skills by administering and scoring tests. - Schedules examinations by coordinating appointments. - Welcomes new employees to the...


  • Petaling Jaya, Malaysia KPJ Centre For Sight Full time

    **Job responsibilities**: - Responsible for day-to-day operation and administration of the clinic. - Manage the daily patient flow of the clinic. - Make, manage & monitor the scheduled appointments for the clinic. - Involving in cashiering, patients complain or perform other administration duty as assigned. - Any other jobs or duties as assigned by the...

  • Call Centre Support

    6 months ago


    Petaling Jaya, Malaysia First Ambulance Services Sdn. Bhd. Full time

    Receive incoming emergency, urgent and non-urgent calls simultaneously operating the telephony, computer and prioritization systems - Remain updated with back up contingency plans and procedures to accommodate any system failures. Put these procedures into action whenever required - Accurately and promptly analyse information provided by the caller to allow...


  • Petaling Jaya, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

    _**Looking for a career in the Banking Industry? Our Client is an International Bank looking to hire customer service advisors to support their global operations.**_ - Provide exceptional telephone customer service in a timely manner whilst maintaining healthy relations with clients. - Play a supporting role in educating our customers around products and...

  • Clinic Assistant

    6 months ago


    Petaling Jaya, Malaysia KLINIK MEDIPULSE SS4 Full time

    **Scope of work** i. Registering patient information, and answering telephone inquiries from patients and others ii. Collects, verifies, records, and maintains data on clinical activity iii. Obtains patient histories, and insurance approvals as appropriate; prepares and updates medical charts and associated records, and enters patient data into files and...

  • Nurse/clinic Assistant

    6 months ago


    Petaling Jaya, Malaysia KLINIK MEDIPULSE Full time

    **Scope of work** i. Registering patient information, and answering telephone inquiries from patients and others ii. Collects, verifies, records, and maintains data on clinical activity iii. Obtains patient histories, and insurance approvals as appropriate; prepares and updates medical charts and associated records, and enters patient data into files and...

  • Account Asisstant

    8 months ago


    Petaling Jaya, Malaysia SAFWORKS SDN BHD Full time

    Administrative assistants perform administrative and office support for supervisors. They perform a variety of tasks, such as answering telephone calls, receiving and directing visitors, ordering office supplies, maintaining the office facilities running smoothly, and ensuring that equipment and appliances work properly. Safworks's principle activity is to...


  • Petaling Jaya, Malaysia JME STUDIO PLT Full time

    We are seeking a skilled Executive Administrative Assistant to deliver efficient secretarial and administrative support in a well-organized and timely manner. This role involves working closely with executives, handling various tasks to streamline their work and communications. As an individual contributor, you will provide personalized assistance, ensuring...


  • Petaling Jaya, Malaysia KPMG Full time

    Customer Service Representative - Admin **Grade**: Experienced **Department**: Admin **Descriptions**: Handling administrative functions for the department Under general supervision, receives and routes in-coming calls and greets visitors at KPMG Corporate Floor and direct the guest to designated meeting rooms and serving beverages. Provides general...

  • Telephonist

    6 months ago


    Petaling Jaya, Malaysia Assunta Hospital Full time

    _**Job Description **_ - Able to operate the PABX system. - Book all outstation, overseas calls for patients, doctors and staff. - Work on (3) rotating shifts covering the department for 24 hours. - Morning - 07.00am - 02.30pm / Evening - 02.00pm - 09.30pm / Night - 09.00pm - 07.00am. - Answer all incoming and outcoming calls from PABX. - Take messages and...

  • Telephonist

    6 months ago


    Petaling Jaya, Malaysia Assunta Hospital Full time

    _**Job Description **_ - Able to operate the PABX system. - Book all outstation, overseas calls for patients, doctors and staff. - Work on (3) rotating shifts covering the department for 24 hours. - Morning - 07.00am - 02.30pm / Evening - 02.00pm - 09.30pm / Night - 09.00pm - 07.00am. - Answer all incoming and outcoming calls from PABX. - Take messages and...


  • Petaling Jaya, Malaysia Sun Cycle Sdn Bhd Full time

    Attend customers' product inquiries and issues, provide solutions and alternatives and following up to ensure smooth operations. - Attend to walk-in customers and provide assistance. - Manage and execute daily operations of customer service counter. - Liaise with relevant department to handle complaints, provide appropriate solutions and alternatives to the...