Thai Speaker Customer Service Agent

5 months ago


Petaling Jaya, Malaysia Global Market Index Limited (GMI UK) Full time

**Global Market Index Limited (GMI UK)** is a leading provider of financial services, specializing in online trading and investment solutions. With a global presence, we offer cutting-edge trading platforms and a wide range of financial products to our clients worldwide.

We are seeking a dedicated and enthusiastic **Thai-speaking Customer Service Representative** to join our dynamic team. As a CSR at GMI, you will be responsible for providing exceptional customer support to our Thai-speaking clients, ensuring their inquiries and concerns are addressed promptly and professionally.

**Responsibilities**:

- Resolve client inquiries regarding trading accounts, platform navigation, product offerings, and other related topics.
- Educate clients on the features and benefits of our trading platforms and financial products.
- Collaborate with other departments to escalate and resolve complex client issues effectively.
- Maintain accurate records of client interactions and transactions in our CRM system.
- Assist in monitoring and analyzing client feedback to identify areas for improvement in our services.

**Requirements**:

- Fluency in Thai and English languages (both verbal and written).
- Previous experience in customer service or client support roles, preferably in the financial services industry.
- Strong communication and interpersonal skills with a customer-focused mindset.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Basic understanding of financial markets, trading terminology, and investment products is advantageous.

**Non-negotiable**:

- **Bachelor's Degree or Above**:

- **At least 2 years working experience**:

- **Amenable to work on WEEKENDS**:

- **Amenable to work on-site**

Pay: RM3,000.00 - RM3,500.00 per month

Schedule:

- Holidays
- Monday to Friday
- Rotational shift
- Weekend jobs

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Petaling Jaya: Reliably commute or planning to relocate before starting work (required)

**Language**:

- Thai (required)



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