Transformation and Innovations Assistant

2 months ago


Mid Valley City, Malaysia GIIB RUBBER COMPOUND SDN BHD Full time

Responsibilities:
Integration Management:

- Work closely with the integration team to understand the integration plan and requirements.
- Coordinate with vendors and external stakeholders to ensure smooth integration processes.
- Follow integration plans meticulously, tracking progress and identifying any deviations.
- Provide regular updates to the integration team and stakeholders on the status of integration activities.

Vendor Communication:

- Serve as the primary point of contact for vendors involved in the Salesforce integration process.
- Facilitate communication between internal teams and vendors to address any integration-related queries or issues.
- Ensure that vendor deliverables are met according to agreed-upon timelines and specifications.
- Collaborate with vendors to troubleshoot and resolve any technical challenges that arise during the integration process.

User Support:

- Provide frontline support to Salesforce users, addressing inquiries and resolving issues in a timely manner.
- Conduct user training sessions to ensure that users are proficient in utilizing Salesforce effectively.
- Act as a liaison between users and the IT department for technical support and troubleshooting needs.

Technical Support:

- Troubleshoot technical issues related to Salesforce integration, configuration, and functionality.
- Collaborate with internal IT teams and external vendors to diagnose and resolve technical issues promptly.
- Document technical solutions and best practices for reference and knowledge sharing.

Tableau Support Coordination:

- Work closely with Tableau support to address any integration issues or data visualization requirements.
- Raise tickets with Tableau support as needed, providing detailed information and collaborating on solutions.
- Ensure that Tableau dashboards and reports are integrated seamlessly with Salesforce data.

Job Title: Salesforce Integration and Support Specialist

**Job Description**:
Summary:
As a Salesforce Integration and Support Specialist, you will be responsible for facilitating the integration of Salesforce within our organization, managing communication with vendors, providing support to Salesforce users, and ensuring seamless collaboration with Tableau support for data visualization needs. Your role will involve following integration plans, troubleshooting technical issues, and raising tickets to resolve any issues promptly.

**Responsibilities**:

- Integration Management:

- Work closely with the integration team to understand the integration plan and requirements.
- Coordinate with vendors and external stakeholders to ensure smooth integration processes.
- Follow integration plans meticulously, tracking progress and identifying any deviations.
- Provide regular updates to the integration team and stakeholders on the status of integration activities.
- Vendor Communication:

- Serve as the primary point of contact for vendors involved in the Salesforce integration process.
- Facilitate communication between internal teams and vendors to address any integration-related queries or issues.
- Ensure that vendor deliverables are met according to agreed-upon timelines and specifications.
- Collaborate with vendors to troubleshoot and resolve any technical challenges that arise during the integration process.
- User Support:

- Provide frontline support to Salesforce users, addressing inquiries and resolving issues in a timely manner.
- Conduct user training sessions to ensure that users are proficient in utilizing Salesforce effectively.
- Act as a liaison between users and the IT department for technical support and troubleshooting needs.
- Technical Support:

- Troubleshoot technical issues related to Salesforce integration, configuration, and functionality.
- Collaborate with internal IT teams and external vendors to diagnose and resolve technical issues promptly.
- Document technical solutions and best practices for reference and knowledge sharing.
- Tableau Support Coordination:

- Work closely with Tableau support to address any integration issues or data visualization requirements.
- Raise tickets with Tableau support as needed, providing detailed information and collaborating on solutions.
- Ensure that Tableau dashboards and reports are integrated seamlessly with Salesforce data.

**Requirements**:

- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Proven experience in Salesforce administration or CRM and support roles.
- Familiarity with Salesforce integration tools and methodologies.
- Excellent communication skills, with the ability to effectively interact with vendors, users, and technical teams.
- Strong problem-solving and troubleshooting abilities.
- Experience working with Tableau or other data visualization tools is a plus.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Detail-oriented with a focus on delivering high-quality results.

**Salary**: RM2,500.00 - RM3,000.0



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