Customer Service Executive
3 days ago
Attend to customer’s enquiries / request and feedback to ensure customer’s KPI are met.
- To coordinate and monitor for import & export shipments, transportations, and custom clearance
- Updating necessary information in our integrated logistics system.
- Liaise with sales and operations division on the delivery schedule to ensure delivery is on time.
- Work out with customer and warehouse personnel on stock discrepancies issues and other issue arise.
- Report updating for delivery status based on customer’s preferences and monthly sales report for sales and marketing team.
**Requirements**:
- Knowledge in SOVY system would be an advantage.
- Ability to adapt to company systems for daily operations and communications.
- Good command of English and Bahasa Malaysia.
Working hours:
- Monday - Friday 9:00am - 5.00pm
- Alternate Saturday 9:00am - 1.00pm
**Job Types**: Full-time, Permanent
**Salary**: RM2,500.00 - RM3,000.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
Supplemental pay types:
- Overtime pay
- Yearly bonus
**Education**:
- Diploma/Advanced Diploma (required)
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