Customer Relationship Executive

3 weeks ago


Kuala Lumpur, Malaysia Hiredly Full time

As a Customer Relationship Executive, your primary objective is to drive our organization's commitment to providing exceptional 7-star service and solutions throughout the entire customer journey. We are seeking an innovative individual who can think outside the box and elevate the customer experience at Hiredly from great to excellent.

**Key Responsibilities**:

- Prioritize establishing high-quality engagement with employers through proactive callouts, including daily touchpoints (low response rates, guide them on effectively utilizing Hiredly's dashboard, gathering their feedback) and proactive low-response calls, to ensure strong relationships and customer satisfaction.
- Provide valuable industry and market insights to address niche positions, analyze and understand customers' challenges, and propose compelling solutions.
- Foster strategic collaboration with other departments to enhance the overall customer experience and deliver seamless service.
- Work closely with Inside Sales and Strategic Account team for any employers enquiries.
- Minimum of 1 year of experience in Customer Service (Fresh graduates are welcome to apply).
- Self-motivated with the ability to work independently under mínimal supervision, demonstrating strong productivity and time management skills.
- Diploma/Degree in any field.
- Polite and patient with excellent client-handling skills, ensuring a positive customer experience at all times.
- Proactive in assisting and supporting colleagues, displaying a willingness to go the extra mile.
- Confident in expressing opinions and providing valuable recommendations to contribute to the team's growth and improvement.



  • Kuala Lumpur, Malaysia The Elite Elevators SDN BHD Full time

    We are looking for an experienced customer relationship manager to be responsible for engaging with key customers by building and preserving trusting relationships. The customer relationship manager will constantly identify opportunities to grow the customer base and build positive relationships with new clients. You should also be strategic and analytical...


  • Kuala Lumpur, Kuala Lumpur, Malaysia The Elite Elevators SDN BHD Full time

    We are looking for an experienced customer relationship manager to be responsible for engaging with key customers by building and preserving trusting relationships. The customer relationship manager will constantly identify opportunities to grow the customer base and build positive relationships with new clients. You should also be strategic and analytical...


  • Kuala Lumpur, Malaysia SPC Ecycle Full time

    **Company Background**: Australian-owned E-waste company. Remote Customer Relationship Executive wanted. **Your new role**: - Located in Kuala Lumpur - RM9,000 - RM10,000 - Contract **About us**: We are an Australian-owned E-waste company based New South Wales and Victoria. With a commitment to environmental sustainability, we're expanding our operations...


  • Kuala Lumpur, Malaysia Platinum Victory Full time

    The Customer Relationships Manager is responsible for building good relationship with customers, to execute marketing strategies, create and implement digital campaigns and secure and/or coordinate events for the Food & Beverages outlets. **Responsibilities**: - Acquires and builds strong relationships and network with new, existing or regular customers. -...


  • Kuala Lumpur, Malaysia 3D4Kids Pte Ltd Full time

    3D4Kids Pte. Ltd., a global edutech company, is seeking a Customer Relationship Manager to join our Global Market Growth team! In the role of Customer Relationship Manager, you are responsible to seek new relationship with potential operators or stake holders in kindergarten or primary school education. We provide a total digitalization solution for...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Platinum Victory Full time

    The Customer Relationships Manager is responsible for building good relationship with customers, to execute marketing strategies, create and implement digital campaigns and secure and/or coordinate events for the Food & Beverages outlets.Responsibilities: Acquires and builds strong relationships and network with new, existing or regular customers....


  • Kuala Lumpur, Malaysia Bright Alliance Sdn Bhd Full time

    **Role & Responsibilities;** Assist to effectively manage customer relationships and in developing and executing strategies that improve customer engagement and retention, increase sales, and enhance the overall customer experience. **Job scope;** - Assist in developing and executing the overall CRM strategy for the company.Yearly planning. - **Data...


  • Kuala Lumpur, Malaysia DMS Global Full time

    **Job purpose** **Duties and responsibilities** Below are the job responsibilities for the account manager, however, the job is not solely limited to the below - Manage a portfolio of accounts - Develop positive relationship with clients - Resolve conflicts and provide solutions to clients in a timely manner - Build and nurture long-term relationships with...


  • Kuala Lumpur, Malaysia Henosis Sdn Bhd Full time

    **Responsibilities**: - Handle customer care support including but not limited to inbound including calls, live chat, mobile app, website, for inquiries, technical issues, complaint, feedback and etc. - In charge of case management including receiving of information from customer, escalating information and follow up on progress. - Maintain proper recording...


  • Kuala Lumpur, Malaysia Henosis Sdn Bhd Full time

    **Responsibilities**: - Handle customer care support including but not limited to inbound including calls, live chat, mobile app, website, for inquiries, technical issues, complaint, feedback and etc. - In charge of case management including receiving of information from customer, escalating information and follow up on progress. - Maintain proper recording...

  • Customer Relationship

    2 months ago


    Kuala Lumpur, Malaysia Finmon Enterprise Full time

    **Job Vacancy: Customer Relationship** No experience required, as on-the-job training will be provided. Join our team today! Working Hours: - Monday to Friday, from 9:30 am to 6:30 pm Office Location: - KL Eco City (Walking distance to LRT/KTM Abdullah Hukum, Mid Valley & The Gardens Mall) Job Description and Key Responsibilities: - Handling customer...


  • Kuala Lumpur, Malaysia Tanuki Solutions Sdn Bhd Full time

    Customer Relationship Management: Build and nurture relationships with new and existing customers, understanding their requirements, and proactively addressing their needs. - Customer Acquisition: Identify and target potential customers through various channels, such as referrals, networking, or market research, and develop strategies to acquire new...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Tanuki Solutions Sdn Bhd Full time

    Customer Relationship Management: Build and nurture relationships with new and existing customers, understanding their requirements, and proactively addressing their needs. Customer Acquisition: Identify and target potential customers through various channels, such as referrals, networking, or market research, and develop strategies to acquire new business....


  • Kuala Lumpur, Kuala Lumpur, Malaysia Henosis Sdn Bhd Full time

    Responsibilities: Handle customer care support including but not limited to inbound including calls, live chat, mobile app, website, for inquiries, technical issues, complaint, feedback and etc. In charge of case management including receiving of information from customer, escalating information and follow up on progress. Maintain proper recording through...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Cxl executive Full time

    Position : Customer Support ExecutiveWorking Hours: Monday - Sunday / 24/7 Rotational Shift(2 day off rotational - based on duty roster)Intake: Early September 2023 (Immediate Hiring)Location: Masjid JamekBasic Salary: RM2,500 + RM300 (Allowance) Attracts potential customers by answering product and service questions; suggesting information about other...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Two95 International Inc. Full time

    CANDIDATE MUST POSSES - compulsory licenses - IPPC, FIMM, PCE, CEILLI, TBE, etc.Key Responsibilities: Acquire and manage customer relationships by providing financial planning advice in a sales oriented environment. Manage customer relationships to increase share of wallet under the "Farmer" concept. Provide financial planning advice to customers focusing...


  • Kuala Lumpur, Malaysia Hong Leong Bank Full time

    Executive, Customer Relationship - Contact Centre **If you are looking to excel and make a difference, take a closer look at us...** - Attend incoming calls and respond to customer's queries and requests in a courteous and professional manner, provide appropriate solutions and alternatives - Providing high quality service to achieve customer satisfaction by...


  • Kuala Lumpur, Malaysia Agensi Pekerjaan Carpe Diem Executive Sdn Bhd Full time

    _**VERY URGENT!**_ **Key Responsibilities**: Execute programs to identify and nurture customer advocacy. Leverage customer feedback and testimonials to drive business growth and brand loyalty. Lead efforts to minimize churn and maximize customer retention and renewals. Analyze and understand customer health metrics and implement proactive measures to...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Viskou Technology Sdn Bhd Full time

    1.Customer Acquisition: The CRM can focus on acquiring new customers by implementing strategies such as lead generation campaigns, referral programs, targeted marketing activities, and leveraging customer data to identify potential prospects. The goal would be to increase the customer base and hit acquisition targets.2.Customer Retention: Retaining existing...


  • Kuala Lumpur, Malaysia Hiredly Full time

    As a Customer Service Intern, you are responsible for developing customer relationships and ensuring our customers are receiving 7 Star Service from us. We are looking for someone who can think out of the box and turn our customer experience at Hiredly from great to excellent. **Your day-to-day responsibilities include**: - Provide product support to...