Ekaterra - Customer/key Account Manager

5 days ago


Kuala Lumpur, Malaysia Unilever Full time

**Job Title**: Customer/Key Account Manager, Customer Development, ekaterra, Unilever's Tea Division

**Work Location**:Kuala Lumpur, Malaysia

**Job Type**:Full Time

**About ekaterra**
Unilever is proud of its tea business **ekaterra **, the biggest in the world, with world class purpose driven brands such as Lipton, PG tips and Pukka. **_eka _**stands for unity and one purpose while **_terra _**stands for earth and nature. As ekaterra we are united in one purpose: growing a world of wellbeing through the regenerative power of plants. Recently Unilever announced that it had agreed to sell ekaterra to CVC Capital Partners Fund VIII.

Present in more than 100 countries, ekaterra generated revenues of €2 billion in 2019. With 11 production factories in four continents and tea growing estates in three countries, ekaterra is a profitable and growing business offering a world of wellbeing with the regenerative power of plants to hundreds of millions of consumers. As a standalone entity, ekaterra is even better positioned to lead the industry with dedicated focus driving greater growth and value.

Under CVC’s ownership, ekaterra has an exciting future ahead with opportunities for increased investments in our brands, our people and our capabilities. Combining the strength and scale of its global iconic brands with speed and agility, ekaterra is brewing a ‘corporate start-up’ mindset that’s opening-up new opportunities to flourish every day - both for its business, and its people.

At ekaterra, we work alongside people who put consumer love at the heart of every decision. Diverse minds who celebrate new ideas, share our values and the commitment we have for the wellbeing of all. In return, we create an environment that gives our people space and freedom, where they can grow as leaders. A connected community where ideas can thrive. Where you explore new challenges. Learning all you need to master your field, and even more about yourself.

Be part of this amazing blend. Join our collective and help us grow a better world of wellbeing and a better you.

**The qualities we look for in you**:
ekaterra is made up of a special blend of individuals which make our teams exciting and diverse. To be part of our blend we are looking for individuals who think Green and are environmentally conscious, who understand the power of simplicity and who are accountable for their actions. We want those who infuse mastery and passion in everything they do to create great products and unforgettable experiences for our consumers.

**What's in it for you?**
We believe that growth is for everyone, we believe in growing leaders, and we believe in making space to grow an owner’s mentality. Like nature, we adapt, we change and we grow. We believe in connections over hierarchies and work levels. We have a 'corporate start-up' approach; we act with speed and agility and we have the strength and scale of a large corporation. We are building a better world of wellbeing, and a better you.

**Your Role**:
The purpose of the role is to develop and execute with our customers the customer strategy and customer business plan. To drive the growth and profitability agenda within ekaterra

Key responsibilities include the following:

- Manage and Develop the relationship with the Customer
- Develop, implement and optimize the customer strategy
- Agree a joint customer business plan in both Modern, Traditional Trade incl Food Solutions (where relevant) meet business objectives
- Deliver, monitor and review the plan
- Provide customer and channel understanding
- Manage the customer P&L for the respective categories
- Negotiate trade terms and trade funding
- Manage customer operations
- Work in close collaboration with the Category Managers for the category input, and with customer marketing for the banner/channel plan

**Your Key Tasks**:

- Develop & maintain strong relationships with the trade
- Develop & lead your Customer Business Plan implementation
- Drive annual negotiations and promotional plans with your customers
- Ensure effective use of trade spend with your customers
- Drive & monitor Perfect Store execution KPI.
- Manage and negotiate pricing with the trade.
- Evaluate implementation of promotional & merchandising activities
- Lead key competitor analysis in the region.
- Input into the S&OP process including forecasting.
- Work closely with Customer Service to improve performance
- Source and analyse secondary sales data in order to maximise opportunities (if relevant)
- Source, select and manage 3rd party sales agents (if required).
- Monitor Customer Performance by tracking customer contribution and market share for major categories
- Act as active ambassador of Unilever at the customer and of the customer at Unilever

**Stakeholder Management and key interfaces**:
Internal:

- Line manager - Sales lead or (market general manager)
- Market General Manager
- Brand Manager
- Category Management
- Finance Manager

External:

- Cust



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