Customer Support Japanese Speakers

4 weeks ago


Kuala Lumpur, Malaysia Career International FOS Sdn Bhd Full time

Job Title: Customer Support (Japanese)

Location: Work from home
Office is located in Bangsar South. For training the person is required to be in the office for 3 months. Upon completion of training, WFH will be activated.

DUTIES AND RESPONSIBILITIES:

- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the processes
- Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language

**Job Types**: Full-time, Permanent

Pay: RM8,000.00 - RM10,000.00 per month

**Benefits**:

- Opportunities for promotion

Schedule:

- Fixed shift
- Rotational shift

**Education**:

- Bachelor's (required)

**Language**:

- Japanese (required)

License/Certification:

- related Japanese Language Certification (required)


  • Chat Support

    2 weeks ago


    Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

    Vacancy: - Chat Support - Japanese Speaker Location: Kuala Lumpur, Malaysia (We can accept native Japanese or Local Malaysian Japanese Speaker) **Salary**: With Exp: Total Package RM 8100 Language: Japanese + English Profile: Chat Support Timings: Rotational Shifts (24*7) Headcount: 5 Min Requirements: - Degree - No CS experience - Diploma - 1 year...

  • Chap Support

    3 weeks ago


    Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

    Vacancy: - Chat Support - Japanese Location: Kuala Lumpur, Malaysia (We can accept native Japanese or Local Malaysian Japanese Speaker) **Salary**: With Exp: Total Package RM 8100 Language: Japanese + English Profile: Chat Support Timings: Rotational Shifts (24*7) Headcount: 5 Min Requirements: - Degree - No CS experience - Diploma - 1 year CS...


  • Kuala Lumpur, Malaysia KAALI HR SDN BHD Full time

    We are hiring for Live Streamer Support Japanese Speaker Location: Sunway Open to all nationality but wiling to come Malaysia to work. - Response to customer enquiries on live chat or phone - Communicate with customer to share about product **Job Requirement** - Native Japanese Speaker or non native japanese speaker only - Basic use of...

  • Customer Support-

    3 weeks ago


    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Chat Key Skills: Call Center Customer Service Japanese language english Call Centre skills customer support Proficient in English Strong English Communication...

  • Chat Support

    3 days ago


    Kuala Lumpur, Malaysia Language Talent Solutions Full time

    Designation: Chat Support (Japanese Speaker) Location: KL Sentral Working hours: 24/7 rotational shift **Requirements**: - Local Malaysians with JLPT N1 or N2 - Fresh graduates welcomes - Diploma with at least 1 year customer service experience **Responsibilities**: 2. Understand customer inquiries and direct them to the appropriate support channel. 3....


  • Kuala Lumpur, Kuala Lumpur, Malaysia KAALI HR SDN BHD Full time

    We are hiring for Live Streamer Support Japanese SpeakerLocation: SunwayOpen to all nationality but wiling to come Malaysia to work. Response to customer enquiries on live chat or phone Communicate with customer to share about productJob Requirement Native Japanese Speaker or non native japanese speaker only Basic use of computerSalary: RM8, RM8,800.00 per...


  • Kuala Lumpur, Malaysia Eteam Workforce Sdn Bhd Full time

    This is Niharika from Eteam Workforce Sdn Bhd. We are hiring for Japanese speakers to work with one of our clients. Below are the job details - Role - Chat Support - Japanese JLPTN1 / N2 Shift - 24/7 Type - Permanent role. Location - KL Sentral Languages - Japanese and English Qualification and Experience -Freshers and experienced can...

  • Chat Support

    3 weeks ago


    Kuala Lumpur, Malaysia growthfn Full time

    The Chat Support Representative - Japanese Speaker in a Business Process Outsourcing (BPO) environment is responsible for providing exceptional customer support through chat channels. This role involves handling customer inquiries, resolving issues, and ensuring customer satisfaction, all in Japanese. The representative will work closely with team members to...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Eteam Workforce Sdn Bhd Full time

    This is Niharika from Eteam Workforce Sdn Bhd.We are hiring for Japanese speakers to work with one of our clients.Below are the job details Role Chat Support Japanese JLPTN1 / N2Shift - 24/7Type - Permanent role.Location - KL SentralLanguages - Japanese and EnglishQualification and Experience -Freshers and experienced can applyNationality - MalaysianIts Work...


  • Kuala Lumpur, Malaysia Cognizant Technology Solutions Full time

    **Position**: Customer Service Associates - Japanese Speaker **Work Location**: Kuala Lumpur, Malaysia **Tenure**: Fixed-term contract **Role Descriptions**: **Responsibilities**: - Contribute to automation efforts and offer possible solutions - Lead reviews activities in order to launch proactive initiatives to improve the support services - Analyze and...


  • Kuala Lumpur, Malaysia Jom Kerja! Full time

    Job Title: Customer Support (Japanese) Location: Work from home Office is located in Bangsar South. For training the person is required to be in the office for 3 months. Upon completion of training, WFH will be activated. DUTIES AND RESPONSIBILITIES: - Understand customer enquiries and ensure they are answered or routed through the appropriate support...

  • Chat Support

    6 days ago


    Kuala Lumpur, Malaysia Growthfn Sdn Bhd Full time

    **DUTIES AND RESPONSIBILITIES**: - Understand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer escalations and ensure that these are answered, tracked, and escalated as required. - Perform all procedures accurately, including following documented call flows, work processes, data entry...


  • Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service Japanese language International Call Centre Japenese Customer Care International BPO customer support International voice Process...

  • Chat Support

    3 weeks ago


    Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

    Vacancy: - Chat Support - (Vietnamese+ Japanese Speaker) (JLPT N1/N2 certification) Location: Kuala Lumpur, Malaysia **Salary**: With Exp: from RM8600 (Basic) + RM1000 (Complexity Allowance) + RM200 (Housing Allowance) Language: Japanese + Vietnamese) Profile: Chat Support Timings: Rotational Shifts (24*7) Headcount: 3 Min Requirements: - Degree - No...


  • Kuala Lumpur, Kuala Lumpur, Malaysia IPNX NIGERIA LIMITED Full time

    We are looking for a dedicated and fluent Japanese speaker to join our Customer Service team. As a Customer Service Representative, you will be the first point of contact for our Japanese-speaking customers, assisting them with inquiries, providing product information, resolving issues, and ensuring a positive customer experience. If you are passionate about...

  • Customer Service

    5 days ago


    Kuala Lumpur, Malaysia Precision Communication Technology Full time

    Position: Customer Service Representative (Japanese Speaker) Location: Menara Bangkok Bank, Jalan Ampang, Kuala Lumpur, Malaysia Training provided 5 working days (Monday to Friday) Key responsibilities - Attend incoming calls and respond to customer’s queries and requests in a courteous and professional manner, provide appropriate solutions and...


  • Kuala Lumpur, Malaysia Hunters International Sdn Bhd Full time

    **Who are we?** An experience-led digital transformation company that can help achieve non-linear growth by delivering exceptionally engineered experiences for customers and employees. We do this by combining human-centred design with the scale and accuracy of real-time analytics, AI, cognitive technology and automation. **Responsibilities** - Assist...


  • Kuala Lumpur, Malaysia Mindpec Solutions Full time

    Position: Customer Support (Ecommerce Logistic and Retail) Location: Bangsar South, Kuala Lumpur, Malaysia Type of Employment : Fulltime also iviting folks who want to relocate to malaysia (Native Japanese /N1/N2) 5 days Rotating shift - starts at 6am - 12am. 2 days off Profile B2C call type - talking to customers of E-Commerce in Japan to handle and...

  • Customer Support-

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Gratitude Inc. Full time

    Role:Customer Service ExecutiveTimings:Rotational Shifts (Permanent)Industry:BPOWork Mode:Work from officeFunctional Area:ITES / BPO / Customer ServiceProcess:ChatKey Skills: Call Center Customer Service Japanese language english Call Centre skills customer support Proficient in English Strong English Communication Skills Customer Support Japanese + English...

  • Customer Service

    4 weeks ago


    Kuala Lumpur, Malaysia Language Talent Solutions Full time

    Position**:Customer Service - Japanese Speaker** Salary**:RM 6,000 - RM10,000** Working hours**:8 hour shift, 24/7 rotational (Mon-Sun)** Location**:Kuala Lumpur / Selangor** 1. Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller 2. Maintains customer records by updating...