Japanese Customer Support Executive
7 months ago
**Who are we?**
An experience-led digital transformation company that can help achieve non-linear growth by delivering exceptionally engineered experiences for customers and employees. We do this by combining human-centred design with the scale and accuracy of real-time analytics, AI, cognitive technology and automation.
**Responsibilities**
- Assist customers via English or Japanese (Nihonggo) language;
- Use provided tools and resources to resolve customer issues;
- Adhere to client-defined processes and procedures and company policies;
- Meet or exceed minimum requirements for productivity, availability and quality requirements;
- Meet pre-determined targets; and
- Ensure proper documentation of activities in the client tool pertaining to customer problems, requests and actions taken.
**Requirements**:
- At least 6 months of Customer Service or any relevant experience
- Earned a Bachelor's Degree or Passed 12 STD
- Japanese nationality or hold JLPT N1/N2
- Japanese (Nihonggo) written and verbal communication skills
- Strong Customer Service Skills
- Willing to work in Bangsar South
- Willing to work rotational shift
**Working Hours**:
5 working days rotational shift | 6am - 9pm ( 8 hours + 1 hour Break )
**Remuneration**:
Total Package up to MYR 8,500
**Consultant in Charge**:
**Job Types**: Full-time, Permanent
**Salary**: Up to RM8,500.00 per month
Schedule:
- Rotational shift
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- What's your JLPT score? (for non-native speakers)
**Experience**:
- Customer support: 1 year (preferred)
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