Japanese Customer Support Executive

7 months ago


Kuala Lumpur, Malaysia Hunters International Sdn Bhd Full time

**Who are we?**
An experience-led digital transformation company that can help achieve non-linear growth by delivering exceptionally engineered experiences for customers and employees. We do this by combining human-centred design with the scale and accuracy of real-time analytics, AI, cognitive technology and automation.

**Responsibilities**
- Assist customers via English or Japanese (Nihonggo) language;
- Use provided tools and resources to resolve customer issues;
- Adhere to client-defined processes and procedures and company policies;
- Meet or exceed minimum requirements for productivity, availability and quality requirements;
- Meet pre-determined targets; and
- Ensure proper documentation of activities in the client tool pertaining to customer problems, requests and actions taken.

**Requirements**:

- At least 6 months of Customer Service or any relevant experience
- Earned a Bachelor's Degree or Passed 12 STD
- Japanese nationality or hold JLPT N1/N2
- Japanese (Nihonggo) written and verbal communication skills
- Strong Customer Service Skills
- Willing to work in Bangsar South
- Willing to work rotational shift

**Working Hours**:
5 working days rotational shift | 6am - 9pm ( 8 hours + 1 hour Break )

**Remuneration**:
Total Package up to MYR 8,500

**Consultant in Charge**:
**Job Types**: Full-time, Permanent

**Salary**: Up to RM8,500.00 per month

Schedule:

- Rotational shift

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What's your JLPT score? (for non-native speakers)

**Experience**:

- Customer support: 1 year (preferred)


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