Chat Support-japanese Speaker
5 months ago
**Responsibilities**:
- **Japanese Language Support**:
- Provide customer support in Japanese through chat channels.
- Assist customers with inquiries, technical issues, and product-related questions.
- **Problem Resolution**:
- Troubleshoot and resolve customer issues promptly and effectively.
- Escalate complex problems to higher-level support as needed.
- **Customer Interaction**:
- Engage with customers in a professional and friendly manner.
- Ensure a positive customer experience during every interaction.
- **Product Knowledge**:
- Develop a deep understanding of our products and services.
- Stay updated on product changes and updates to provide accurate information.
- **Documentation**:
- Document customer interactions, issues, and resolutions accurately.
- Contribute to the development of knowledge base articles for common issues.
- **Collaboration**:
- Collaborate with cross-functional teams to resolve customer issues.
- Provide feedback to improve products and services based on customer input.
- **Multitasking**:
- Handle multiple chat conversations simultaneously while maintaining quality service.
- **Quality Assurance**:
- Adhere to established quality standards for customer interactions.
- Participate in ongoing training to enhance skills and knowledge.
**Salary**: RM2,178.46 - RM8,240.99 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental pay types:
- 13th month salary
**Language**:
- Japanese (required)
Ability to Relocate:
- Kuala Lumpur: Relocate before starting work (required)
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