Chat Support-japanese Speaker

2 weeks ago


Kuala Lumpur, Malaysia growthfn Full time

**Responsibilities**:

- **Japanese Language Support**:

- Provide customer support in Japanese through chat channels.
- Assist customers with inquiries, technical issues, and product-related questions.
- **Problem Resolution**:

- Troubleshoot and resolve customer issues promptly and effectively.
- Escalate complex problems to higher-level support as needed.
- **Customer Interaction**:

- Engage with customers in a professional and friendly manner.
- Ensure a positive customer experience during every interaction.
- **Product Knowledge**:

- Develop a deep understanding of our products and services.
- Stay updated on product changes and updates to provide accurate information.
- **Documentation**:

- Document customer interactions, issues, and resolutions accurately.
- Contribute to the development of knowledge base articles for common issues.
- **Collaboration**:

- Collaborate with cross-functional teams to resolve customer issues.
- Provide feedback to improve products and services based on customer input.
- **Multitasking**:

- Handle multiple chat conversations simultaneously while maintaining quality service.
- **Quality Assurance**:

- Adhere to established quality standards for customer interactions.
- Participate in ongoing training to enhance skills and knowledge.

**Salary**: RM2,178.46 - RM8,240.99 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- 13th month salary

**Language**:

- Japanese (required)

Ability to Relocate:

- Kuala Lumpur: Relocate before starting work (required)


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