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Customer Service Assistant
3 weeks ago
**Position**:Customer Service Assistant
**Employment Type**:5 Months Contract (**Maternity replacement**)
**Salary**: Up to RM 1,800 (**Basic**) + RM 100 (**Shift Allowance**) + Overtime
**Working Location**:Bukit Raja, Klang, Selangor
**Reporting Date**: 1st March 2024
**Job Descriptions**:
- Responsible for updating stores on time and accurately.
- Follow up and work with the JMS Team in transport to get the latest update on truck statuses.
- Responsible for timely and accurate responses to store inquiries/feedback.
- Continuous improvement through KPIs tracking and effective reporting.
- Attend to calls and respond immediately or follow up to ensure closure to all inquiries.
- Responsible for communicating clearly with internal and external customers.
- Keep the manager informed about progress/problems.
- Express opinions in a professional manner.
- Display an approachable and sincere demeanor.
- Responsible for preparing training material for the team (if necessary).
- Ad-hoc duties as assigned by the manager.
**Job Requirements**:
- SPM/Diploma in any field.
- Minimum 2 years working experience in customer service and similar role.
- Good communication skills in both English and Bahasa Melayu.
- Good working attitude, willing to learn and take on challenges.
- Able to start immediately and work in Klang.
- Fully vaccinated for Covid-19.
**Tag: nfh/plp/21022024**
**Job Types**: Full-time, Contract
Contract length: 5 months
**Salary**: RM1,500.00 - RM1,800.00 per month
Schedule:
- Rotational shift
Supplemental pay types:
- Overtime pay
Application Question(s):
- Are you able to work on rotating shift, weekends and Public Holiday?
- Are you able to start on 1st March 2024 & for 5 month's contract?
**Experience**:
- Customer Service: 2 years (required)
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