Quality Assurance

**Requirements** - Proven experience in quality assurance within a call center or customer service environment is required, with a focus on both voice and non-voice channels - Strong understanding of call center operations, customer service best practices, and multi-channel support dynamics. - University education or diploma, preferably in a related...

Lead Quality Assurance & Control Specialist responsible for ensuring the quality and integrity of software products through effective testing and quality control processes. Collaborates with business stakeholders, project managers, and development teams to define test plans, test scenarios, and test cases that meet business requirements and project...

**Job Scope** We are seeking a detail-oriented quality assurance specialist to be in charge developing and implementing quality assurance policies, conducting tests and inspections, identifying production, process, or product issues, and presenting solutions. This role will work closely with various departments to perform and validate test cases based on...

**Position Title**: - Manager, Quality Assurance **Reports To**: **Senior Manager, Quality Assurance & Delivery**: **Role Purpose**: Lead, drive and monitor Quality Assurance team and ensure efficient and effective implementation of service quality assurance plans with highest integrity, accuracy, and ethical standards. **Key Accountability**: - Service...

**Reports To**: **Senior Manager, Quality Assurance & Delivery**: **Role Purpose**: Lead, drive and monitor Quality Assurance team and ensure efficient and effective implementation of service quality assurance plans with highest integrity, accuracy, and ethical standards. **Key Accountability**: - Service Quality Assurance (SQA) Planning and Management:...

**Company Description** Tenbex Engineering Sdn. Bhd. (TESB) is an engineering company established in 2004 and based in WP. Kuala Lumpur. TESB operates in West and East Malaysia and serves as a licensed service contractor/vendor for oil companies such as PETRONAS, MURPHY, REPSOL, SHELL, and EXXON MOBIL. With a team of experienced personnel from various Oil &...

Quality Assurance Manager **If you are looking to excel and make a difference, take a closer look at us...** The Quality Assurance Manager who will be reporting to the Head of Process & Governance, under the Group Technology Division, is responsible to conduct independent assessment in the identified IT process area and recommend solutions with a goal to...

**Role Summary**: **Key Responsibilities**: - Conduct evaluations of Call Center and Customer Service interactions to ensure adherence to quality standards. - Implement and maintain Quality Assurance processes and protocols. - Evaluate the performance of Call Center and Customer Service representatives based on established criteria. - Provide constructive...

**Responsibilities**: - Review and assess diverse media content for quality and adherence to guidelines. - Identify and document issues in video, audio, and graphics, ensuring compliance with standards. - Conduct systematic testing to detect and report bugs, glitches, and deviations from quality parameters. - Ensure media content complies with industry...

Quality Assurance Executive Embark on an exciting journey as a Quality Assurance Executive, ensuring top-quality products through audits and inspections in local and overseas factories. Proficiency in English, Mandarin, and Malay is required for this role. Key Responsibilities: Conduct audits and inspections in factories to ensure compliance...

Unlock Your Potential as a Quality Assurance SpecialistBaker Hughes Gruppe is seeking a highly skilled Quality Assurance Specialist to join our team. As a key member of our Industrial and Energy Technology (IET) division, you will play a critical role in shaping the Supplier Quality Process for our innovative technology company.As a Quality Assurance...

Position Vacant : Quality Assurance Executive Location : Bukit Damansara, KL Company : D2S Resources Sdn Bhd Experience : 3 years **QUALIFICATIONS / EXPERIENCE** - 3 years of working experience in Life Insurance industry - QA experience preferred. - Any automation testing certification is an added advantage - Tertiary qualification, preferred -...

**Responsibilities**: - Ensure compliance with quality assurance and quality control policies and procedures at the construction site. - Conduct regular inspections and audits to verify adherence to project specifications and standards. - Identify and resolve any quality issues, ensuring corrective actions are implemented. - Prepare and maintain QA/QC...

Role Summary: Key responsibilities: - Conduct evaluation of Call Center and Customer Service interactions to ensure adherence to quality standards. - Implement and maintain Quality Assurance processes and protocols. - Evaluate the performance of Call Center and Customer Service representatives based on established criteria. - Provide contractive feedback to...

**Job Scope**: - **Quality Program Management**:Monitor and update quality and food safety programs (HACCP, HALAL, Quality Evaluation Checklist, and Food Safety procedures) to comply with company and regulatory standards. - **QA System Coordination**:Implement and manage QA systems, identify gaps, analyze issues, and make recommendations. - **Quality...

Job title: TQA Reporting to: Trainer Manager **Responsibilities**: - Design effective training programs. - Prepare training materials. - Conduct training and refreshers. - Support and mentor new employees. - Conduct evaluations to identify areas of improvement. - Monitor, analyze & train trainees’ performance and call out any unusual trends. - Identify...

JLL supports the Whole You, personally and professionally. **Responsibilities**: Advise, guide and support managers in the implementation of Quality Assurance and Control practices both on site and within the office environment. Prepare and develop the overall project Quality Assurance Plan, and effectively monitor implementation of QA / QC guidelines and...

**Principal Function** As a Quality Assurance (QA) and Regulatory Affairs (RA) Executive, you will play a key role in ensuring compliance with relevant regulatory requirements and maintaining the highest standards of quality across our organization. You will collaborate closely with cross-functional teams to implement and maintain quality management systems...

**JOB DESCRIPTION** - Quality Assurance (QA) Tester3years and above of testing experience - Technical/Functional skills - Testing tools usage - HPQC / HPALM - Daily progression reports / dashboard - Able to read/write/understand XML file format will be advantage - Personal skills (Soft Competencies [Core/Leadership]) - Able to multi-task effectively and work...

30663 | Customer Services & Claims | Professional | Non-Executive | Allianz Malaysia | Full-Time | Permanent **Job Summary** **Key Responsibilities** - Provides actionable data and feedback to Customer Service Associates/Team Leads and managers. - Accompany evaluations with meaningful and constructive feedback identify potential corrective or prevention...