Operation Manager F&b

5 months ago


Kuala Lumpur, Malaysia The Olive Tree Group Full time

The Olive Tree Group is a dynamic organization that has presences in the form of fine-dining restaurants, bars and bistro throughout Malaysia. Founded and driven by restaurant entrepreneur Leslie Gomez, the group established in 2003 now owns and operates 26 high performing restaurants and bars with exciting projectL under development. Armed with a formidable team of well experienced professionals, our objective is to present diverse lineup of premium restaurants and bars providing top notch culinary innovation and sincerity services.

**JOB OVERVIEW**
The Operations Manager is responsible for overseeing the day-to-day operations of the company, ensuring efficient and effective management of all aspects of the business. This role involves coordinating with various departments, managing staff, and ensuring that the company meets its operational, financial, and quality goals. The Operations Manager will also focus on enhancing customer satisfaction and maintaining high standards of service.

**RESPONSIBILITIES**

**1. Operational Management**:

- Oversee daily operations of multiple outlets, ensuring smooth and efficient service.
- Implement operational policies and procedures to improve efficiency and effectiveness.
- Monitor and manage inventory levels to ensure adequate supplies are available while minimizing waste.
- Ensure compliance with health and safety regulations and company standards**.**

**2. Staff Management**:

- Train, and supervise staff, ensuring that they are motivated and perform their duties effectively.
- Conduct regular performance reviews and provide coaching and feedback to staff.
- Implement staff schedules, ensuring adequate coverage during peak hours.
- Address and resolve employee conflicts and issues promptly**.**

**3. Customer Service**:

- Ensure high levels of customer satisfaction by maintaining quality standards and addressing customer complaints and feedback.
- Implement customer service training programs for staff to enhance their skills and knowledge.
- Monitor customer feedback and make improvements to service delivery based on insights.

**4. Financial Management**:

- Control costs, and optimize financial performance.
- Analyse financial reports and identify areas for improvement to increase profitability.
- Implement cost-saving measures without compromising on quality or service.
- Prepare and present financial and operational reports to senior management.

5. **Quality Control**:

- Ensure that all food and beverages meet quality standards and are served according to company guidelines.
- Conduct regular inspections and audits to maintain high standards of cleanliness and hygiene.
- Implement quality control procedures and address any issues that arise promptly.

6. **Operational Management**
- Oversee inventory management.
- Profit & Loss reports.
- Suggestion of upcoming events and promos.

**QUALIFICATION**
- Proven experience as an operations Manager or similar role in the F&B industry.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Solid understanding of financial management and budgeting.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Strong problem-solving and decision-making skills.
- Flexibility to work various shifts, including weekends and holidays.

Pay: RM5,000.00 - RM6,000.00 per month

**Benefits**:

- Maternity leave
- Parental leave

Schedule:

- Holidays
- Monday to Friday
- Weekend jobs

Supplemental pay types:

- Performance bonus

Willingness to travel:

- 50% (preferred)


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