L1 Service Desk Support
2 months ago
Answer incoming calls from customers to log a problem ticket
- Handle complaints
- Provide necessary IBM product/support process-related information
**Requirements**:
- Minimum Diploma
- Required language proficiency (English & Mandarin)(Canto speaker is an added advantage)
- Knowledge of customer service principles and practices
- Knowledge of call center telephony and technology
- Some experience in a call center or customer service environment (added advantage)
- Good data entry and typing skills
Contract length: 12 months
**Salary**: RM3,000.00 - RM3,500.00 per month
**Benefits**:
- Health insurance
Schedule:
- Day shift
- Monday to Friday
**Education**:
- Diploma/Advanced Diploma (preferred)
**Language**:
- Mandarin (required)
- English (required)
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