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Service Coordinator
3 weeks ago
Day to day operation:
- Assist HoD on team management
- Make sure team’s shared calendar is up to date
- Handles various management reporting requirement
- Assist Service Department as a point of contact for customers’ inquiry and service demand
- Receive and handle customer requests for equipment issues, repairs and maintenance services
- Key-in the detail of customer requests into ServiceMax
- Check warranty status of equipment and determine the chargeability to customers
- Assign case owner to work on the case by referring to the shared team calendar
- Issue and monitor ad-hoc quotations to customers for repairs and maintenance
- Create service order on ServiceMax and make it complete on SAP then issue invoice on SAP
- Monitor spareparts consumption for invoicing▪ Monitor repairs and maintenance service reports for completion of works and invoicing
- Manage Repair Loan Equipment
- Upon request of customer and engineer, identify the demand of temporary repair loan of equipment
- Fill in Loan Agreement Form and seek for management approval
- Check stock status and find appropriate unit to loan (Fixed Asset or oldest unit)
Pay: RM2,033.51 - RM4,500.00 per month
**Benefits**:
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Early shift
- Monday to Friday
- Rotational shift
Supplemental pay types:
- Performance bonus
Application Deadline: 07/31/2024
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