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Service Coordinator
1 week ago
The Service Coordinator ensures the right service process for his tasks. Service coordination is one of the key role within JH after sales organisation and responsible for coordinating of service jobs of all kinds, e.g.: maintenance, repair and for creating quotations and purchase order linked to the service report.
**Core Tasks**
- Answering customer call for service request
- Creating service notification
- Scheduling technicians for maintenance, repairs and so on (According to priorities and knowledge level)
- Maintain overview of technicians resources, e.g.: location, status of service job
- Update the customer frequently on the job status
- Prepare quotations linked to service reports
- Prepare spare parts order linked to the service report
- Prepare standard quotations
- Assist with other office related duties
- Follow up on AR
**Core Skills**
- Products + Services: Full Knowledge of the service process
- IT: Knowledge and proficient use of IT-systems within the area of responsibility
- SAP knowledge
- Visitour knowledge
- MS Office knowledge
- Organisational skills
- Personal skills:
- Personal flexibility
- Team player
- Communication Skills
- Resilience
- Knows how to handle complicated customer
- Customer service oriented
**Qualitification & Experience**
- Degree holder in Mechanical / Electrical Engineering or equivalent
- At least 1 to 2 years of working experience in automotive/manufacturing administration/co-ordination position
- Fresh graduates is welcome to apply
- Fluent in English and Bahasa Malaysia
- Experience in SAP is additional advantage
Pay: RM2,500.00 - RM4,000.00 per month
**Benefits**:
- Health insurance
- Parental leave
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Shah Alam: Reliably commute or planning to relocate before starting work (required)
Application Deadline: 06/30/2024
Expected Start Date: 06/18/2024
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