Customer Service Executive in Call Centre
4 weeks ago
A leading third party administrator in Medical Insurance Industry is seeking a Fresh Graduates or experienced in Customer Service located at Bukit Jelutong, Shah Alam.
As a** Customer Service Executive**, you will play a critical role in:
- Attend to inbound calls.
- Ensuring customer satisfaction and building strong relationships.
- Keep a record of customers' complaints, comment and inquiries.
- Resolving inquiries and offering solutions from clients or customers.
**To be successful in this role, you need to have**:
- Possess Diploma in any field.
- Good command in English & Bahasa Malaysia.
- Experience in call centre will be added advantage.
- Excellent problem-solving skills and ability to effectively collaborate with cross-functional teams.
- Willing to work in 24/7 rotational shift.
- Possess own transport.
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Customer Service Executive in Call Centre
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