Customer Service Network/router/fibre at Shah Alam
6 months ago
**Company Background**:
Telco Fibre Industry
**Job Task**
- Provide first-level technical support using documented procedures and available tools.
- Escalate issues in time to resolve customer issues quickly and to their complete satisfaction.
- Identify and provide input on unique/recurring customer problems so that handling can be improved, or eliminated entirely.
- Keep customers well informed on company products and services
- Cross-selling, sharing information when customer ask on company product or promotion package.
**Requirement**
- Able to work in 24/7 working hour shift
- At least 1 to 2 years working experience in call centre working environment
- Must have ability to communicate well in English & Bahasa Malaysia
- Ability to speak in Mandarin is additional benefit
**Salary**: RM2,500.00 - RM3,800.00 per month
**Education**:
- Bachelor's (required)
**Language**:
- Mandarin (required)
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