Japanese Language Expert
2 weeks ago
Hope you are doing well
We have an opportunity for Janpanese Language expert
Please find jd below
Designation:TeamLeader-Operations
Location:Cyberjaya,Malaysia
**Salary**:Not to be disclosed
Experience:Minimum3yearsindustryexperiencewithminimum1yearexperienceinrole
appliedfor
Languageproficiencyrequired:Japanese,English
PositionSummary:LeadateamofCustomerServiceAssociatestoensurethattheymeet
targetsandarecoachedeffectivelyonareasofimprovement
RolesandResponsibilities
- MonitoranddriveteamstoensureallKRAsareachieved.
- WorkalongwithpeersandsupervisorsandQualityteamtomeettheKPIs.
- Tomotivate,developandmentorteammembersinadynamicallychangingenvironment.
- Monitortransactionsandprovidequalitative/constructivefeedbacktotheteam
members
- DriveprocessperformancetoachieveandexceedSLAdeliverables.
- Tocreateaconduciveandstimulatingenvironmentfortheteamstoaccomplishtheir
goals.
- Manageexpectationsofhis/herteammembersandproactivelyshouldbeabletosense
theirneeds.
- Developalignedteammembersbycreatinglearningopportunities.
KeyDeliverables(KRAMeasure)
- MeetdifferentinternalandexternalKPItargets
- Controlattritionandfosterteambondingwithinteam
- Ensurethatemployeesaremotivatedandperformasperrequiredthresholds
Excellentverbalandwrittencommunication(Japanese)inaninternationalprocess
experience
- Abilitytodriveprocess,performance&transformationGoodcommunicationskills
- Shouldbeanexpertintroubleshootingandanalyticalskills (OnlyforTCD)
- Strongleadershipskills
- Shouldhavedecisionmakingskills
- Shouldbeflexibleina24*7environment
**Salary**: RM1,362.30 - RM12,000.00 per month
**Benefits**:
- Health insurance
- Vision insurance
Supplemental pay types:
- Signing bonus
Ability to commute/relocate:
- Cyberjaya: Reliably commute or planning to relocate before starting work (required)
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