Japanese Language Expert

2 weeks ago


Cyberjaya, Malaysia Mindpec Full time

Hope you are doing well

We have an opportunity for Janpanese Language expert

Please find jd below

Designation:TeamLeader-Operations

Location:Cyberjaya,Malaysia

**Salary**:Not to be disclosed

Experience:Minimum3yearsindustryexperiencewithminimum1yearexperienceinrole

appliedfor

Languageproficiencyrequired:Japanese,English

PositionSummary:LeadateamofCustomerServiceAssociatestoensurethattheymeet

targetsandarecoachedeffectivelyonareasofimprovement

RolesandResponsibilities
- MonitoranddriveteamstoensureallKRAsareachieved.
- WorkalongwithpeersandsupervisorsandQualityteamtomeettheKPIs.
- Tomotivate,developandmentorteammembersinadynamicallychangingenvironment.
- Monitortransactionsandprovidequalitative/constructivefeedbacktotheteam

members
- DriveprocessperformancetoachieveandexceedSLAdeliverables.
- Tocreateaconduciveandstimulatingenvironmentfortheteamstoaccomplishtheir

goals.
- Manageexpectationsofhis/herteammembersandproactivelyshouldbeabletosense

theirneeds.
- Developalignedteammembersbycreatinglearningopportunities.

KeyDeliverables(KRAMeasure)
- MeetdifferentinternalandexternalKPItargets
- Controlattritionandfosterteambondingwithinteam
- Ensurethatemployeesaremotivatedandperformasperrequiredthresholds

Excellentverbalandwrittencommunication(Japanese)inaninternationalprocess

experience
- Abilitytodriveprocess,performance&transformationGoodcommunicationskills
- Shouldbeanexpertintroubleshootingandanalyticalskills (OnlyforTCD)
- Strongleadershipskills
- Shouldhavedecisionmakingskills
- Shouldbeflexibleina24*7environment

**Salary**: RM1,362.30 - RM12,000.00 per month

**Benefits**:

- Health insurance
- Vision insurance

Supplemental pay types:

- Signing bonus

Ability to commute/relocate:

- Cyberjaya: Reliably commute or planning to relocate before starting work (required)



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