Customer Service Executive
2 days ago
Deal directly with customers either by telephone, electronically or face to face / walk-in customers.
- Respond promptly to customer inquiries, products, pricing, delivery information and complaints.
- Identify and assess customers’ needs to achieve customers satisfaction.
- Prepare quotation, invoice, DO and make billing.
- Perform customer verifications (based on transaction and credit limits).
- Keep track of customer interactions, comments, inquries and transactions.
- Communicate and coordinate with internal departments regarding customers enquiry and complaints.
- To perform any ad hoc assignments as assigned by immediate superior.
**Requirements**:
- Minimum three (3) years of experiences in order processing and customer service.
- Required skills: Microsoft Words & Excel (especially Vlookup & Pivot Table).
- Required language: Bahasa Malaysia, English and Mandarin
- Interest in helping and working with customers.
- Pleasant personality and good inter personal and communication skills.
**Company Size**:
51 - 200 Employees
**Average Processing Time**:
3 days
**Industry**:
Heavy Industrial / Machinery / Equipment
**Benefits & Others**:
Miscellaneous allowance, Medical, Parking, Regular hours, Mondays - Fridays, Insurance, Long Service Award, Mileage Claim, Smart Casual
**Salary**: RM4,000.00 - RM5,000.00 per month
**Benefits**:
- Free parking
- Health insurance
Schedule:
- Monday to Friday
Supplemental Pay:
- Yearly bonus
Ability to commute/relocate:
- Subang Jaya: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Diploma/Advanced Diploma (preferred)
**Language**:
- Mandarin (preferred)
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