Customer Service Executive

9 hours ago


Subang Jaya, Malaysia myTukar Sdn Bhd Full time

Role and Responsibilities
- Responsible to drive great customer experience by driving awareness and understanding of myTukar's products and services.
- Responsible to handle incoming and outcoming calls as per part of myTukar Customer Experience Team and working together with on - ground sales and inspection teams to customers.
- Responsible in managing leads from myTukar's online channel, call, social media, and nonsocial media platform to provide end to end service to provide an excellent customer experience journey when using myTukar's services.
- Responsible to resolve customer complaints by call and working with internal departments for follow ups within the agreed TAT (Turn Around Time).
- Responsible to assist customer requests for service quotation/financial services/retails enquiries.
- Responsible to other duties as assigned.
- To ensure all enquiries are attended in timely manner to achieve AHT (Average Handling Time)/FCR (First Call Resolution)/TAT (Turn Around Time).
- To ensure qualified leads passed to respective sections accordingly.
- To ensure customer satisfaction across the business based on NPS target for customer satisfaction.
- To ensure process and quality adherence in customer experience communications in quality assurance.

Qualifications and Education Requirements
- At least 1 to 2 years of working experience in related field is required for this position or any other experiences in dealership, auto customer experience, sales or service advisor are highly recommended.
- Computer literate in Microsoft office and call center system.
- Have excellent organizational, management, communication, and negotiation skills.
- Able to work with minimum supervision.
- “Can Do” attitude

**Salary**: RM2,000.00 - RM3,000.00 per month

Schedule:

- Day shift
- Evening shift



  • Subang Jaya, Malaysia Customer Service Centre Full time

    **Job Description岗位职责:** - 负责客户在线咨询答疑,针对客户咨询需求,提供有效解答 - 与有关部门保持良好的沟通与合作 - 在客户服务和准确信息方面超越客户的期望。 - 团队合作以实现所需的 KPI 元素和 SLA **入职要求:** -...


  • Subang Jaya, Malaysia MLH Global Sdn Bhd Full time

    Be responsible to support day-to-day operations in warehouse. - Plan and coordinate with customer service teams to ensure timely operations (shipments clearance and delivery) execution. - To ensure all inventory transaction are completed within the timeline and maintain stock accuracy. - Following up on outstanding payments and answering customer queries. -...


  • Subang Jaya, Malaysia Radius GSA SDN BHD Full time

    For Registration Please WhatsApp 0167647055 1) Full Name: 2) Age: 3) Qualifications: 4) Preferred interview date: Job Brief: - The Operation teams cover the end-to-end operational process, from when the buyer searches for a product listed on the platform to when the buyer receives the product. - The role reports directly to the Team Leader of Customer...


  • Subang Jaya, Malaysia Presdina Sdn Bhd Full time

    **CUSTOMER SERVICE EXECUTIVE** **Basic: RM 1,500 - RM 1,600 (EPF/SOCSO)** **Lokasi: Batu Tiga, Subang** PENERANGAN MENGENAI PEKERJAAN - Untuk menelefon, mengingatkan dan mengutip bayaran tertunggak daripada pelanggan yang tertunggak - Untuk memantau dan membuat panggilan susulan ke atas pembayaran pelanggan - Untuk memahami dan menilai situasi kewangan...


  • Subang Jaya, Malaysia AEON Credit Service (M) Berhad Full time

    Provide good services and attend to merchants’ inquiries on a timely basis. - Communicate with various departments to maintain goodwill and to solve customers’ and merchant problems or request Service Unit acts as a liaison between CAD and Merchants to advise on the requirements. - Managing and organize among operational communication. - To escalate any...


  • Subang Jaya, Malaysia AEON Credit Service (M) Berhad Full time

    **Job Description**: - To adhere with Company's internal policies and guidelines as well as BNM and any regulatory requirements. - To attend and resolve customer complaints and service request related to collection from various channels. - Investigating, define the root cause, validity of the complaint and resolving customer and 3rd party complaints and...


  • Subang Jaya, Malaysia mytukar sdn bhd Full time

    Provide excellent support experience to customers via all relevant communication channels. - Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. - Ensure first contact resolution and effective follow-up with Service...


  • Subang Jaya, Malaysia SNT GLOBAL LOGISTICS SDN BHD Full time

    SnT Global is an Omnichannel Fulfillment Service Provider. SNT Global is a premier Omnichannel Fulfillment Service Provider in South East Asia that delivers integrated logistic services incorporating highly customized eCommerce logistics distribution and supply chain execution such as order-fulfillment, transportation and warehousing to our clients. SPM / O...


  • Subang Jaya, Malaysia MPS Full time

    What you will do As a dedicated Voice Channel Specialist, you’ll play a pivotal role in providing top-notch customer service. Here is what's waiting for you: - Focusing diligently on voice channels to swiftly address customer queries and take ownership of their concerns - Striking the perfect balance between customer requirements and business objectives,...


  • Subang Jaya, Malaysia Agensi Pekerjaan Skillset Sdn. Bhd. Full time

    _**Urgently Hiring for English / BM Speaker**_ **Salary Basic**:RM2000 + Allowances **Position**:Customer Service Executive (Inbound) **Location**:Ara Damansara, Petaling Jaya **Working Days**:5 days, 2 days off **Working Hours**: 8AM - 11PM (2 shift) **REQUIREMENTS**: - 18 - 55 years old - At least SPM Certificate or SKM Certificate - Able to work...


  • Subang Jaya, Malaysia Agensi Pekerjaan Skillset Sdn. Bhd. Full time

    **URGENTLY HIRING !!!** **Basic Salary**: RM3000 + Allowance **Position**:Customer Service Executive (Inbound) **Location**: Ara Damansara, Petaling Jaya **Working Day**: 5 days, 2 days off (Rotational Shift) **Working Hour**: Rotational Shift (3 Shift) **FRESH GRADUATED ARE ENCOURAGED TO APPLY** **REQUIREMENTS**: - At least SPM or SKM Certification. -...


  • Subang Jaya, Malaysia Agensi Pekerjaan Skillset Sdn. Bhd. Full time

    _**URGENTLY HIRING !!! **_ **Basic Salary**: From RM3100 + Allowance **Position**:Customer Service Executive (Inbound) **Location**: Ara Damansara, Petaling Jaya **Working Day**: 5 days, 2 days off (Rotational Shift) **Working Hour**: Rotational Shift - **FRESH GRADUATED ARE ENCOURAGED TO APPLY !!**_ **REQUIREMENTS**: - At least SPM or SKM...


  • Subang Jaya, Malaysia Bollore Logistics Asia Pacific Full time

    As part of Bollore Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management...


  • Subang Bestari, Malaysia Mev Career Full time

    At least 3 Year(s) of working experience in the related field is required for this position. - Required Skill(s): SAP, MS Office, MS PowerPoint, Microsoft Office. Working experience and knowledge of CRM and Office 365 would be an advantage - Preferably Senior Executive specialized in Manufacturing/Production Operations or equivalent. - Follow and execute...


  • Subang Jaya, Malaysia Glory HR Solutions Full time

    Deal directly with customers either by telephone, electronically or face to face / walk-in customers. - Respond promptly to customer inquiries, products, pricing, delivery information and complaints. - Identify and assess customers’ needs to achieve customers satisfaction. - Prepare quotation, invoice, DO and make billing. - Perform customer verifications...


  • Subang Jaya, Malaysia Sensata Technologies, Inc. Full time

    The Customer Service Representative is responsible for for interacting with customers to provide information, support and problem resolution to inquiries and order status. They will serves as the customer’s main point of contact for delivery and order status. The customer service rep maintains proactive communication and acts on customer inquiries in an...


  • Subang Jaya, Malaysia People Pathfinders Sdn Bhd Full time

    **The Company**: Our client is one of the leading transport and logistics companies in Europe. Established for more than 190 years, they are supported by over 7000 employees and 170 company-owned offices globally. **The Customer Service Executive Indoor Sales will be responsible**: - Respond to sales enquiries from existing and new customers. - Supporting...


  • Subang Jaya, Malaysia MNM Aviation Services Sdn Bhd Full time

    1. To ensure operational adequacy at the check-in counter or at the gate. 2 Prepare a flight for check-in or gate duties. 3 Process passenger and baggage in accordance to set procedures and airline requirement. 4 Prepare and control airline documentation. 5 Manage passenger load and process flow. 6 Communicate necessary information to passenger and...


  • Subang Jaya, Malaysia Comfori Sdn Bhd Full time

    Are you an energetic, motivated and articulate team player who is passionate about Clients account management and customer experience? Manage a team of sales executives, and lead them to success to deliver & exceed sales target This is a job that can help you to develop your career and a) achieve your personal and financial goals of buying new car and new...


  • Subang Jaya, Malaysia SNT GLOBAL LOGISTICS SDN BHD Full time

    Ensuring work areas are kept clean, neat and well-organized. - Packing incoming stock away, taking inventory and reporting shortages. - Keeping records of incoming and outgoing shipments. - Picking orders as requested by management. - Ensure that items are undamaged. - Label items. - Counting and confirming inventory. - Inspecting inventory for damage and...