Duck Cafe Manager

7 months ago


Kuala Lumpur, Malaysia FashionValet Sdn Bhd Full time

As a dUCk Cafe Manager responsible to lead the crew and ensure the smooth operation of our bustling cafe. The dUCk Cafe Manager will be responsible for overseeing all aspects of daily operations, from managing staff to maintaining inventory and providing excellent customer service. If you are a passionate and organized individual with a love for coffee and a knack for creating a welcoming atmosphere, we invite you to join our team

**Responsibilities** include but are not limited to:
**Food & Drink Preparation**
- Able to procure, sample, plate/present, and heat food/drink accordingly.

**Food & Quality Assurance**
- Understand markouts and make sure food is kept according to food preparation standards.
- All food handling in-charge must have typhoid jabs.
- Ensure that the cafe is clean at all times, pest control comes at a minimum of once a month as per MOH/DBKL standards.

**Scheduling**
- Ability on doing hiring and train staff to meet SOPs at cafe, including scheduling staff shifts accordingly.

**Inventory Management**
- Ordering, tracking, and making payments to suppliers.
- Making sure wastage is at minimum.

**Barista Knowledge**
- Able to calibrate and set coffee machines and select coffee beans for cafe, can do latte art.
- Knowledgeable of milk steaming technique.

**Cafe Equipment**
- Knows how to maintain, care for and set kitchen equipment like freezer, chiller, turbochef, microwave, broiler, coffee machine, grinder, induction heater.

**Reporting**
- Maintain sales/revenue reports through sheets/excel.
- Able to correct formulas and check for mistakes.

**Point of Sales System (POS)**
- Able to use POS system and detect POS errors.

**Customer Service skills**
- Provide a customers exceptional for customer service.
- To conduct service recovery during customer complaints and ensure that their problems are fixed in the end.
- Able to communicate to staff and management in an effective way and relay management’s wants and needs.
- Ability to help the crew to practice company's core value "Customer is a bae".

**Payroll**
- Ensure staff payroll is done accurately and correctly.

**Events skills**
- Able to meet clients’ needs for events.
- Responsible to run event smoothly according to client’s wants and needs.

**Requirements**:

- Minimum 2 - 3 years of experience in managing a FnB cafe.
- Excellent abilities in customer service and relationship building.
- Good time management skills and strong discipline and work ethics.
- Critical thinker with good problem-solving and analytical skills and abilities.
- Great interpersonal and communications skills with all levels of staff and customers.
- Able to make quick decisions when needed for the best.
- Ability to raise staff morale and coach them to be the best at their job.
- Ability to supervise and coach employees in the areas of organizing, prioritizing, and scheduling assignments.

**Salary**: RM3,000.00 - RM3,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Weekend jobs

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)


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