Guest Services Agent

Careline Agent With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts,...

Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest's name at every opportunity - Registers and rooms all arrivals according to established procedures - Maintain intimate knowledge of departmental standards and procedures - Keeps abreast of all modifications to accounting policies and procedures - Responsible...

Register & process guests and their assigned rooms. Accommodate guest requests. Communicating with hotel staff on the status of guest rooms. Up Selling guest rooms and promoting hotel services. Handling cash payments. Maintain a clean and neat front desk area. Hotel Granada Johor Bahru situated in the bustling heart of Bukit Indah. The perfect place to stay,...

**Guest Service Executive - Tune Hotel Danga Bay** What Will You Do? You’ll be responsible for providing a naturally friendly, helpful, and responsive, level of service to all our guests from arrival to departure. We’re not really a strict job descriptions kind of place - we all roll our sleeves up and get stuck in wherever needed - but here's an idea...

To ensure that guest service such as check-in and check-out are done courteously, promptly and efficiently. -Rules and regulations, grooming codes and code of conduct of employees as well as customer relations are adhered to at all times. Maintain intimate knowledge of departmental standards and procedures -Greets all guests at all times in a friendly and...

Supervise the daily operations at the Front Desk, Guest Service and Telephone. Areas in charge will take turns in every three months. Maintains the established code of standards, efficiency and professionalism set by Management. Handles guests' requests and complaints effectively. Provide Management with timely feedback and reports of daily occurrences,...

DAIMAN LANDMARK HOTEL - Johor Bahru - Posted on 24-May-23 Careline Agent DAIMAN LANDMARK HOTEL Job Description **Description** "1. Answering the phone and using the computer and PABX system. 2. Deal efficiently and courteously with all customers’ complaints and all customers’ requests 3. Ensuring that all communications relating to the hotel, external...

DAIMAN LANDMARK HOTEL - Johor Bahru - Posted on 26-Jul-23 Careline Agent DAIMAN LANDMARK HOTEL Job Description **Description** "1. Answering the phone and using the computer and PABX system. 2. Deal efficiently and courteously with all customers’ complaints and all customers’ requests 3. Ensuring that all communications relating to the hotel, external...

This role involves welcoming guests, addressing their inquiries and needs, and ensuring their overall comfort and satisfaction during their stay. The Guest Service Assistant plays a vital role in creating a positive and memorable experience for all guests. - Welcome guests with a warm and friendly demeanor, creating a positive first impression - Respond...

**Responsibilities**: - Ensures that all guest requests and complaints are handled properly in accordance with the hotel's general service recovery guidelines. - Ensures that all opening and closing duties are carried out according to established standards. - Examines weekly forecasts and assigns Team Members accordingly. - Hands-on in the operation during...

**Job Number** 23145457 **Job Category** Reservations **Location** Renaissance Johor Bahru Hotel, No. 2, Jalan Permas 11, Bandar Baru Permas Jaya, Johor Bahru, Johor, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by...

**Requirements**: - SPM or equivalent - Pleasant and good interpersonal personality - Good communication skills and customer-oriented - Able to work in shift and public holiday **Job description**: - Achieve positive outcomes from Guest queries in a timely and efficient manner. - Ensure an efficient reception experience for Guests, including check in/out,...

**Requirements**: - SPM or equivalent - Pleasant and good interpersonal personality - Good communication skills and customer-oriented - Able to work in shift and public holiday **Job description**: - Achieve positive outcomes from Guest queries in a timely and efficient manner. - Ensure an efficient reception experience for Guests, including check in/out,...

**Job Number** 23145461 **Job Category** Rooms & Guest Services Operations **Location** Renaissance Johor Bahru Hotel, No. 2, Jalan Permas 11, Bandar Baru Permas Jaya, Johor Bahru, Johor, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins by confirming...

We are looking for Telemarketer Agent to join our team who are responsible for talking to potential customers on the phone and selling products. Implements marketing plans and works to meet sales target. - Delivering scripted talks that describe the company’s products or services - Contributes information, ideas, and research to help develop marketing...

Assigns rooms and checks in/out guests in accordance with established standards. - Checks guest history of all arrivals on shift and gets familiarized with the information. - Greets and addresses guests by name. - Thanks every guest when they depart. - Exchanges money for guests in accordance with the hotel’s foreign exchange policy & procedure. - Handles...

"1. Answering the phone and using the computer and PABX system. 2. Deal efficiently and courteously with all customers’ complaints and all customers’ requests 3. Ensuring that all communications relating to the hotel, external and internal, are actioned in a timely and efficient manner. " Hilton is the leading global hospitality company, spanning the...

Hospitality establishment receptionists provide first point of contact and assistance to the guests of a hospitality establishment. They are also responsible for taking bookings, processing payments and giving information. Resorts and hotels in strategic and natural scenic locations across Malaysia and London and also 20 years worth of “journey” in...

**Role**:Customer Retention Specialist **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service - **Chat Support Agent** **Key Responsibilities**: - Chat support agents may focus on resolving customer concerns solely...

**Responsibilities**: - Provide friendly and efficient check in and out service at Hotel Reception. - Providing efficient, friendly and cordial service at the Hotel front desk. - Carry out completion of registration process by retrieving and inputting information into computer system and confirming the guest's Hotel reservation information. - To take on a...