Guest Service Supervisor

7 days ago


Johor Bahru, Malaysia Somerset Medini Iskandar Puteri Full time

Supervise the daily operations at the Front Desk, Guest Service and Telephone.

Areas in charge will take turns in every three months.

Maintains the established code of standards, efficiency and professionalism set by Management.

Handles guests' requests and complaints effectively.

Provide Management with timely feedback and reports of daily occurrences, incidents and complaints.

**Job Types**: Full-time, Permanent

**Salary**: RM2,500.00 - RM2,800.00 per month

**Benefits**:

- Additional leave
- Dental insurance
- Health insurance
- Maternity leave
- Meal allowance
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Rotational shift
- Weekend jobs

Supplemental pay types:

- Attendance bonus
- Overtime pay
- Yearly bonus

Ability to commute/relocate:

- Johor Bahru: Reliably commute or planning to relocate before starting work (required)

**Education**:

- STM/STPM (preferred)

**Experience**:

- Front Office Assistant: 2 years (preferred)
- Team Leader: 1 year (preferred)



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