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Team Leader Telemarketing

4 weeks ago

Kuala Lumpur, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time

Job Descriptions:

- To assist the Campaign Manager in day-to-day operations and to supervise a team of Telesales Executives
- To lead and deliver quality sales & services
- To support business’ activities for improving quality and contribute to business growth
- To support and enable team members to achieve KPI in productivity i.e. call target, sale revenue target, productivity
- To motivate, coach, and inspire team members to achieve the sales target
- To handle and resolve inquiries escalated from team members as necessary
- To ensure all team members understand the company policy, management procedure, and the use of systems & telephone
- To monitor team member attendance
- To review goals for each team member and the whole team based on daily, weekly, and monthly
- To ensure the team and daily tracking report are updated and accurate
- To assign lead to team members in an effective and fair manner
- To ensure team members are familiar with product knowledge and program specification
- To ensure team members strictly adhere to call center discipline and guidelines

**Job Type**: Permanent

**Salary**: RM3,000.00 - RM3,500.00 per month

Schedule:

- Monday to Friday

Supplemental pay types:

- Attendance bonus

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- TeleMarketing: 3 years (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)