HR Services

2 days ago

Kuala Lumpur, Malaysia 7300-BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

**Objectives of the Position**
- Provide quality supervision and support team members to deliver services to BASF group companies. Ensuring that services are delivered in accordance with established processes and work procedures and in compliance with BASF policies and local company legal and statutory requirements.
- Supervise and provide guidance to team members in the group to ensure all transactional processes under responsible areas are executed accurately in a timely manner to meet the agreed Service Level Agreement (SLA) and internal Key Performance Indicators (KPI).
- Support team members by resolving critical operational issues and enquiries, and manage the escalation of complex operational issues according to escalation process.
- Work with manager to manage customers’ expectations, drive process standardization, harmonization and process improvements through resolution of operational related issues and enquiries.
- Assist manager in resource planning and monitoring to ensure zero interruption to operations.

**Main Tasks**

**Service Organization**
- Maintain mutual respect and credibility relationship with Country HR (CHR), Regional HR (RHR), BASF employees and other strategic stakeholders.
- Work with manager in attending to relevant feedback received during country discussion, monthly operations review meeting and other forms of Customer Feedback. Discuss with manager and team to take actions and implement appropriate solutions which contribute to improvement of customer satisfaction level.
- Collaborate with other related BASF and BSSCKL teams to ensure quality and customer oriented service are delivered for HR areas, and at the same time compliance to standard operation procedures (SOP).

**Operational Excellence & Cost Efficiency**
- Support, guide and coach team member to ensure all deliverables in scopes are meeting service level offering mutually agreed with the Local Companies as well as BSSCKL internal KPI. This include:

- Ensuring all reporting areas of deliverables are processed according to SOP, with quality and meeting the expected KPI and/or SLA.
- Take on reviewer role for operation deliverables and conduct quality check on deliverables prepare by team members to ensure deliverables meet quality standard and necessary control check are in place.
- Review Quality Management System (QMS) and SLA breach root cause, propose sustainable resolution to managers.
- Monitor the progress on operation deliverables item (e.g. tickets, change request, YEA activity, quality and error log), guide team members in prioritization to ensure smooth delivery.
- Support team members in resolving operation issue, highlight and propose sustainable solution to manager in addressing operation issues:

- Be an expert in system in respective area and HRS processes in order to provide guidance and coaching to team members whenever needed.
- Guide and coach team members in handling complex or critical operation issue or cases, work with relevant parties for resolution, manage the issues' escalation when necessary in timely manner.
- Identify trends of issue occur in operations, highlight, discuss and propose solutions to manager to handle issues accordingly.
- Collaborate with other team members e.g. Technical Team and Mobility & Employee Services team to establish and maintain a confidential and sensitive work environment, focusing on customer services by handling all customer requests in a professional manner to resolve operational issues.
- Assist manager in resource planning and workload arrangements to ensure sufficient resources to attend daily task in order to meet SLA and no interruption in operations.
- Act as a back-up to the other Team Lead or Team member on managing customers' expectations as and when required.

**Standardization & Convergence**
- Ensure team members are providing standard BSSCKL services to all BASF customers. Support team in managing customer expectation by clarifying BSSCKL product portfolio and by educating key customers. Work with Manager or HRS Management Team (HMT) in establishing clear processes and rules on how to deal with non-standard requests.
- Ensure team members to record all areas for improvements. Review documented errors, propose to manager and implement agreed improvement solution.
- Actively work with team member to identify improvement areas on daily operational processes, support and participate to implement these Improvement initiatives which brings impact to the operation's productivity, efficiency, standardization and harmonization.
- Ensure up-to-date documentations are maintained and team member are adhere to procedures which comply with the SOA, ISO and any other internal audit, external audit and certification requirements.
- Ensuring that services are delivered in accordance with established processes and work procedures and in compliance with BASF policies and local company legal and statutory requirements.

**Employer of Choice**
- Provide suppor

  • HR Consultant

    2 days ago

    Kuala Lumpur, Malaysia Lifework HR Services Sdn Bhd Full time

    **Job Highlights**: - Great working environment - Good Career Advancement Opportunity - Attractive Salary Package & Company benefits - 5 days work - Annual Trips **Responsibilities**: - Assist in full **recruitment** process which includes placing of job advertisements, sourcing and shortlisting suitable profiles. - End-to-end recruitment process...

  • HR Services Lead

    7 months ago

    Kuala Lumpur, Malaysia Genashtim Full time

    **HR Services Lead** **Job Overview** You will lead the HR Services team, which performs the HR operational activities throughout the employee lifecycle for employees across multiple locations. You will also identify process gaps & ensure documentation. You will report to the HR Director and work closely with your HR team members to provide customer...

  • HR & Administration Executive

    4 days ago

    Kuala Lumpur, Malaysia Chrisjac Recruitment Services Full time

    **Position Title: HR & Administration Executive.**: - **Salary: RM 3000-4500.**: - **Job location: City center,Kuala Lumpur.** Our client is a public listed company, comprising a group of established companies engaged in diversed business mainly in general insurance,financial and IT services. They are currently recruiting for a HR professional to manage...

  • HR Specialist

    7 months ago

    Kuala Lumpur, Malaysia Nestle Operational Services Worldwide SA Full time

    **Position Snapshot** Location: Kuala Lumpur, Malaysia Company: Nestrade (Nestlé Global Procurement Division) Act. Rate: Full-Time 100 % Type of contact: Permanent contract Genuine opportunities for career and personal development Modern “smart office” locations providing agile & collaborative workspaces Dynamic international working...

  • HR Associate

    7 months ago

    Kuala Lumpur, Malaysia Persol APAC Business Support Services Sdn Bhd Full time

    Why join us? - Great working culture! - Young, energetic and fun learning organization! - Strategic location ~within walking distance to MRT and KL Monorail! - Birthday and Anniversary leave - Optical, Dental and Wellness Benefit provided **Responsibilities**: - Actively delivering full spectrum human resource service activities with sense of integrity and...

  • HR & Administration Executive

    8 hours ago

    Kuala Lumpur, Malaysia Chrisjac Recruitment Services Full time

    **Position: HR and Administration Executive.** - **Salary: RM 3000-4500.**: - **Job location: City center,Kuala Lumpur.** **About the hiring company.** Our client is a group of companies engaged in financial & insurance and IT services activities. They now have an exciting opportunity for a HR oriented Administrator to take on the twin function role of HR...

  • HR & Administration Executive

    1 week ago

    Kuala Lumpur, Malaysia Chrisjac Recruitment Services Full time

    **Position: HR and Administration Executive.** - **Salary: RM 3000-4000.**: - **Job location: City center,Kuala Lumpur.** **About the hiring company.** Our client is a group of companies engaged in financial & insurance and IT services activities. They now have an exciting opportunity for a HR oriented Administrator to take on the twin function role of HR...

  • HR Manager

    7 months ago

    Kuala Lumpur, Malaysia Sedunia Travel Services Sdn Bhd Full time

    As an HR Manager at Sedunia Travel Services, you will play a vital role in managing all aspects of the company's human resources functions. You will be responsible for developing and implementing HR strategies, policies, and procedures that align with the company's goals and objectives. Your main duties and responsibilities will include: - Managing employee...

  • HR Executive,training and Recruitment

    1 week ago

    Kuala Lumpur, Malaysia Chrisjac Recruitment Services Full time

    **Position: HR Executive,Training and Recruitment.**: - **Salary: RM 3000-4000.**: - **Job location: City center,Kuala Lumpur.** - **Working hours: 8.30 am-5.30 pm (Monday-Friday).** Our client is a public listed company, comprising a group of established companies engaged in diverse businesses predominately in general insurance, financial and IT...

  • Executive,hr Payroll Administration

    1 week ago

    Kuala Lumpur, Malaysia Chrisjac Recruitment Services Full time

    **Position Title: Executive,HR Payroll Administration.** **Salary: RM 3000-4000.** **Job location: City center,Kuala Lumpur.** Our client is a public listed company, comprising a group of established companies engaged in diverse business mainly in general insurance,financial and IT services. They are currently recruiting for a HR payroll professional to...

  • Executive,hr Payroll Administration

    8 hours ago

    Kuala Lumpur, Malaysia Chrisjac Recruitment Services Full time

    **Position Title: Executive,HR Payroll Administration.** **Salary: RM 3000-4000.** **Job location: Central business district, Kuala Lumpur.** Our client is a public listed company, comprising a group of established companies engaged in diverse business mainly in general insurance,financial and IT services. They are currently recruiting for a HR payroll...

  • HR Administration Executive-priority

    8 hours ago

    Kuala Lumpur, Malaysia Chrisjac Recruitment Services Full time

    **Position: HR Administration Executive.**: - **Salary: RM 3000-4000.**: - **Job location: City center,Kuala Lumpur.** Our client is a public listed company, comprising a group of established companies engaged in diverse business mainly in general insurance,financial and IT services. They are currently recruiting for a HR payroll professional to manage...

  • HR Training

    1 week ago

    Kuala Lumpur, Malaysia Chrisjac Recruitment Services Full time

    **Position: HR Training and Administration Executive.** - **Salary: RM 3000-4000.**: - **Job location: City center,Kuala Lumpur.** **About the hiring company.** Our client is a group of companies engaged in financial & insurance and IT services activities. They now have an exciting opportunity for a HR oriented Administrator to take on the twin function...

  • Ssc HR Service Excellence

    6 months ago

    Kuala Lumpur, Malaysia Samsung Electronics Full time

    Position Summary 1. Integrate different work processes operated by each business unit to contribute to standard HR operation. 2. Improve operation efficiency by providing and supporting HR services(recruitment, payroll, time & attendance, DM, L&D). Role and Responsibilities This role is responsible for SSC HR-wide service excellence, working on key SSC...

  • Ssc HR Service Excellence

    7 months ago

    Kuala Lumpur, Malaysia Samsung Electronics Full time

    Position Summary 1. Integrate different work processes operated by each business unit to contribute to standard HR operation. 2. Improve operation efficiency by providing and supporting HR services(recruitment, payroll, time & attendance, DM, L&D). Role and Responsibilities The Role is responsible in driving operation improvement, which leads to...

  • HR Payroll Administration Executive-priority

    2 days ago

    Kuala Lumpur, Malaysia Chrisjac Recruitment Services Full time

    **Position Title: HR Payroll Administration Executive.** **Salary: RM 3000-4000.** **Job location: Central business district, Kuala Lumpur.** Our client is a public listed company, comprising a group of established companies engaged in diverse business mainly in general insurance,financial and IT services. They are currently recruiting for a HR payroll...

  • HR Services Specialist

    6 months ago

    Kuala Lumpur, Malaysia Wilhelmsen Full time

    Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex. We are looking for a passionate HR Services Specialist who will be working with Wilhelmsen Ship Management, a comprehensive global maritime group providing over half of the merchant fleet with essential products and...

  • HR Services ~talent

    7 months ago

    Kuala Lumpur, Malaysia Agensi Pekerjaan ASK Resources Sdn Bhd Full time

    _**HR Services, Talent (Analyst)**_ - **Remunerations**_ - _**Salary : RM 3,500 - RM 6,000**_ - _**Location : Kuala Lumpur**_ - _**Employment type : Contract**_ - **Requirements**_ - _Relevant tertiary qualifications: Degree in Accounting, Mathematics, Commerce or Business Administration_ - _1 - 2 years of related HR working experiences in Payroll,...

  • Talent Services Manager, Apac

    6 months ago

    Kuala Lumpur, Malaysia Ingredion Full time

    Location : KL Eco City, Bangsar Reports to : Senior Manager, HR Shared Services Direct Reports : 12 (2 on site, 10 remote) Workplace Type : Hybrid The Talent Services Manager is responsible for talent services and solutions delivery to APAC (and EMEA) locations and will lead a HR Specialists that support multiple manufacturing / corporate office...

  • HR Services Specialist

    7 months ago

    Kuala Lumpur, Malaysia DCatalyzer Sdn Bhd Full time

    **Job Details**: 1. Contract Duration - 12 months 2. Working Hours - 12pm to 9pm 3. Working Days - Sunday to Thursday 4. Location - Jalan Ampang, Near KLCC - The Onboarding Support Specialist continuously improves the new hire experience from pre-hire through the first 60 days of employment. - This role directly reports to the Onboarding Team...