Operator/ Receptionist
4 days ago
**JOB DESCRIPTION**
Speaks clearly, distinctly, and with a friendly, courteous tone. Uses listening skills to put callers at ease and obtains accurate, complete information. Answers incoming calls and directs them to the respective department’s concerns.
**TELEPHONE OPERATOR DUTIES AND RESPONSIBILITIES**:
- Answers incoming calls.
- Directs the calls to the respective departments.
- Log all the incoming caller’s details in the **CX CC Record Management** for record and reporting purposes.
- Knows what action to take when an emergency call is required.
- Follow telephone etiquette.
- Must be polite and courteous while answering the phone.
- To be fully aware of and adhere to health and safety, fire and bomb threat procedures align with company policy.
- Multitasking abilities will always come in handy.
- Update directory information on the front office (admin).
**Requirements**:
- 1-year experience in a call centre or related professional area within the hospitality industry.
- Must be able to communicate in Bahasa Malaysia and English, and other languages is a plus.
- Well-groomed and disciplined.
- Must be punctual.
**Salary**: RM2,100.00 - RM3,350.00 per month
Ability to commute/relocate:
- Ara Damansara: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Experience**:
- Customer service: 1 year (required)
**Language**:
- English (required)
- Bahasa (preferred)
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