Operator/ Receptionist

4 days ago


Ara Damansara, Malaysia Sime Darby Property Full time

**JOB DESCRIPTION**

Speaks clearly, distinctly, and with a friendly, courteous tone. Uses listening skills to put callers at ease and obtains accurate, complete information. Answers incoming calls and directs them to the respective department’s concerns.

**TELEPHONE OPERATOR DUTIES AND RESPONSIBILITIES**:

- Answers incoming calls.
- Directs the calls to the respective departments.
- Log all the incoming caller’s details in the **CX CC Record Management** for record and reporting purposes.
- Knows what action to take when an emergency call is required.
- Follow telephone etiquette.
- Must be polite and courteous while answering the phone.
- To be fully aware of and adhere to health and safety, fire and bomb threat procedures align with company policy.
- Multitasking abilities will always come in handy.
- Update directory information on the front office (admin).

**Requirements**:

- 1-year experience in a call centre or related professional area within the hospitality industry.
- Must be able to communicate in Bahasa Malaysia and English, and other languages is a plus.
- Well-groomed and disciplined.
- Must be punctual.

**Salary**: RM2,100.00 - RM3,350.00 per month

Ability to commute/relocate:

- Ara Damansara: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)
- Bahasa (preferred)


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