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Inside Sales Manager

8 months ago

Kuala Lumpur, Malaysia The Wise Seeker Services Full time

An online B2B marketplace headquartered in Singapore links businesses with suppliers across multiple industries. It provides a platform that allows businesses to purchase, compare, and source various products and services, including office supplies, raw materials, and equipment.

Site: Malaysia

Sector: IT

Inside Sales Manager is responsible in engaging customers and prospects, provide exceptional customer service and build strong relationships, and achieve sales targets and contribute to the overall growth and success.

**Responsibilities**:

- Conduct sales by prospecting, qualifying and generating sales via teleselling activities, while maintaining good rapport and contact with existing and new potential customers.
- Increase the amount of business and the diversity of products that the company sells to these customers by pursuing possibilities and opportunities beyond those initiated by the customer.
- Formulate effective solution/product to address customer’s needs through the understanding and analysis of relevant customer’s information (e.g. purchasing behavior, nature of business)
- Be responsive to customer calls and inquiries in a timely manner, consistently follow up on all outstanding quotes, and communicate feedback to the management team to assist in closing the business.
- Provide technical and commercial support whenever required.
- Manage and monitor customer and product information in the database and ensure the CRM system is used.
- Create brand awareness and maintain brand reputation in the market.
- Assisting the Outdoor Sales in managing teleselling and telemarketing operations with the assigned sales accounts portfolio.
- Support outside sales with matter pertaining to delivery, quality and documentation.
- Supporting online marketing and branding activities for the assigned market.

**Requirements**:

- Degree/Diploma with at least 2 years of work experience in telemarketing sales and/or customer service roles in MOR industry.
- Experience in Singapore market is a must
- Possess excellent communication and customer service skills.
- Persuasive and highly motivated to make sales.
- Able to perform independently in meeting targets and delivering the results within given timeframes.
- Excellent conflict management skillset with the ability in handling difficult customers/issue and internal department.
- Strong data analytical skills.

Working knowledge of ERP like SAP, Oracle, Coupa etc will be an added advantage

**Benefist**
Medical Benefits (Claims for doctor visits)
14 Days Outpatient Medical Leave
60 Days of Hospitalization Leave
Opportunities for Promotion
Stock ownership plans