Customer Service Executive
3 weeks ago
**Work Location : Menara HeiTech Village, USJ 1, Selangor**
**Job Function**
Coordinates between customers and internal department; process orders, prepare correspondences and fulfil customer needs to ensure customer satisfaction.
**Responsibilities**:
- Coordinate with internal departments to ensure smooth delivery arrangements until customers’ doorsteps.
- Report to Customer Service HOS and (or) Sales Manager.
- Perform office-based administrative duties whenever required by supervisor.
- Be initiatives on resolving issues and concerns of customers, including operational issues, documentations issues, pricing/invoices queries etc.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- To participate NMM company activities (5s, Safety, Environment & Energy, Budget Plan, ISO Documentation, etc) as assigned.
**Job Requirements**
- Possess Diploma or Degree qualifications or equivalent.
- 2 to 3 years related working experience in manufacturing industry is preferred.
**Competency Requirements**
- Customer Service skills: attentiveness, empathy, patience and consistency, persuasion, professional telephone manners and communication skills, business writing skills.
- Basic knowledge on Microsoft Office software.
- SAP (added advantage).
- Good attitude, enthusiastic, responsible, trustworthy, ethical and goal focused.
**Compensation & Benefits**
- 5 working days/ week
- Flexible working hours
- WFH on Friday
- Medical outpatient, Optical and Dental coverage (inclusive family members)
- Medical inpatient coverage
- Transport expenses benefit
- Free parking
- Meal allowance
- Motor/Vehicle Interest Subsidy
- House/Property Interest Subsidy
- Japanese Speaker Allowance
- First marriage incentive
- New born allowance
- Public Holiday (all in Malaysia calendar)
- High EPF Employer contribution up to 15%
- Annual salary increment
- 2x Bonus annually based on Performance KPI
- Well Organized Career Advancement Plan
**Job Types**: Full-time, Permanent
Pay: RM3,000.00 - RM4,000.00 per month
**Benefits**:
- Additional leave
- Dental insurance
- Flexible schedule
- Free parking
- Health insurance
- Maternity leave
- Meal allowance
- Opportunities for promotion
- Professional development
- Vision insurance
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Overtime pay
- Yearly bonus
Application Question(s):
- How much is your expected salary for this position?
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